Sure Signal not working - no lights

[kdugan]

Hi, just moved house and SS box won't power up, no lights at all.  We have no signal cover at all on mobiles.  Help would be appreciated.  Thanks.

[Sukhi]

@sandieb321

We need you to provide the following information so that we can look into this for you.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[sandieb321]

there is no power light on so i would say its not worth doing all that and it was all working as far as im aware until late last night all i need is a phone number with someone at the end of it 

[Retired-Wayne]

@sandieb321

If there’s no power light at all, then chances are, the Sure Signal is fault.

To find out what you need to do in order to get this sorted, take a look at our Vodafone repairs thread.

You can also contact us on 191 / 03333040191.

[secretto]

Hi

My Sure Signal also stopped working all of a sudden (simply went dead - no power at all)

i signed up 2 new contracts recently on the basis the sure signal was providing me with required signal. Now that is has stopped working I really struggle as the best i get is one bar and most of the times no service at all.

Can you assist?

[Retired-EricChe]

@secretto

Have you tried a new power cable with the Sure Signal?

If you've tried this, and the Sure Signal is still not powering up, this may be a fault. You can see the Vodafone repairs thread for help getting this sorted.

[secretto]

Thanks

there is no power cable as its the latest version which plugs directly into the wall.

How long is the warranty on the suren signal and what happens if it has run out? 

i have also read about wifi calling being launched. will this be available for iphone 6 (as this would probably render the sure signal useless for me as both the phones are iphone 6)

thanks 

[ChazzD]

@secretto

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

If it still doesn't work in an alternative location, it's likely to be faulty. Warranty on all Sure Signal devices is 24 months. As long as it's within warranty, speak to Live Chat and we can arrange a replacement. Unfortunately if it's out of warranty, you'd have to purchase a new one.

We’re working on adding other top phones to our Wi-Fi Calling service. Find the latest news and register your interest on our website. 

[davedutch]

Hi. My Sure Signal v3 has only the power light on. Other 3 lights are not coming on.
The network router lights are flashing at the bottom of the SS.
If I hold the reset button the power light and network lights go off and don't come back on.

[ChazzD]

@davedutch

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[davedutch]

@ChazzD

Thanks for you reply. Please see the below response.

I followed the troubleshoot guide, but nothing seemed to resolved the issue. Still only the power light shows. None of the other main lights.

Speed Test:

http://www.speedtest.net/my-result/4764414053

http://www.speedtest.net/result/4764414053.png

Ping Test:

http://www.pingtest.net/result/133067061.png

IP:

86.162.88.137

Sure Signal serial number:

40124107661

Traceroute output:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 3 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 14 ms 11 ms 11 ms 31.55.187.188
5 11 ms 10 ms 11 ms 195.99.127.184
6 11 ms 11 ms 12 ms 195.99.127.10
7 11 ms 11 ms 13 ms 195.99.127.3
8 72 ms 14 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
9 14 ms 13 ms 13 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Many Thanks