Sure Signal not working - please help!

[debbie1985]

My V3 Sure Signal box stopped working about 3 weeks ago and after trying the resets etc, it will not come back online. It was registered in Dec 2012 and has been working fine until 3 weeks ago. My internet is good enough for online gaming and on demand tv. Even with all of these turned off, the sure signal will not work.

I have a solid red bar, and a flashing white internet light with the rest of them unlit.

Please help as I am at the end of my tether with this thing. I hate paying for a service that I am not receiving as I get absolutley no signal at home - hence the sure signal box.

Thank you in advance

Debbie

[grolschuk]

Hi Debbie,

Has anything changed with your internet setup, a new router? a change of service provider? a different internet plan?

The usual strugle is getting them setup and working, so the fact that it has been fine and suddenly stopped is odd.

If you have the serial number of the device handy, one of the tech team will be able to check everything is ok on their system, and maybe reset things if required.

They repy to posts in order, so may take a few hours to get to your question, bear with them

[debbie1985]

Thank you for your response.

No, nothing has changed with my internet provider at all. The sure signal was starting to work very intermittently for a few weeks before it stopped.

The Serial numer is: 40124214996

Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator