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Solution

Sure Signal not working with 4G

Mozza76
6: Helper
6: Helper

I've had a sure signal for a couple of months now as the signal at home is bad.

It worked on my work phone - a Iphone 4s, but not on my personal phone - a HTC One on 4g.

Youy told me at the time to switch off 4g - but I don't see how that's possible, and I don't think it's sensible - you sold me a sure signal after the 4g switch on, and didn't say anythign about the 4G use.

Now I have a 4G work phone, and I get the same thing - 1 to 0 bars on the phone.

I've re-registered both to no avail.

 

Here's the details -

- The light sequence and behaviour you're seeing. - Power light, and 2 white lights on the internet and signal.

 - Your speed test results from here. - Ping 44ms - Down 8Meg, Up 1Meg
 - Your ping test results from here. B* - very good.
 - Your external IP address from here. - 90.210.243.23


Can you also paste the results of a traceroute here for me?

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Morrison>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    50 ms    46 ms    48 ms  ip-89-200-131-107.ov.easynet.net [89.200.131.107
]
  4    44 ms    43 ms    45 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  5    45 ms    72 ms    43 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    55 ms    49 ms    43 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  7    43 ms    46 ms    44 ms  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
  8    43 ms    45 ms    45 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

  9    45 ms    46 ms    43 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
 10    63 ms    63 ms    62 ms  195.50.122.66
 11    65 ms    61 ms    61 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16

10 REPLIES 10

Gemma
Community Manager
Community Manager

Hi Mozza76,

 

Thanks for getting back to us.

 

If you’re still seeing just the red flashing light, this would indicate a faulty device.

 

Your Sure Signal is covered under warranty.

 

Please click here, to see how to arrange a warranty repair.

 

Thanks,

 

Gemma