01-07-2011 10:17 AM
Further to the message above the VSS stays working for just over 24 hours, but it's still failing. Both white lights are off and the red light is on. I have to unplug and plug back in again and after a few minutes it starts working again.
02-07-2011 08:07 PM
Are you able to do a trace route report when this fails out? It sounds like if this is dropping in and out like this that the line might be an issue.
Everything you've mentioned so far would indicate either a fault with the box or an intermittent problem with the line. If the box was faulty I can’t see how this would be an intermittent fault as it would happen all the time and wouldn’t connect.
Do you notice this happening at any times of the day or if there is any pattern to it?
04-07-2011 12:32 PM
It's run ok now for nearly 3 days without me needing to power on and off.
I think whatever the problem is you are most likely right in your analysis that it's the line.
Consider this case resolved for now, I'll keep doing tracert checks though.
05-07-2011 12:29 PM
Damn, may have spoken too soon!
Last night both white lights started flashing, I checked internet access and my laptop and phone were connected with no problems.
I reset my router anyway, made no difference. I reset the network hub that the VSS is plugged into (which in turn is plugged into the router) and this made no difference either.
So I don't think it is the line or my network hardware.
Even if there is a temporary problem with the line, the VSS should be able to reconnect ? It always requires switching off for 10 seconds otherwise it won't reconnect and both white lights eventually go out.
15-07-2011 08:49 PM
I am having the same issues with a new sure signal box on sky broadband.
I get one flashing signal white light and the red power light.
My traceroute brings up:
traceroute to 126.96.36.199 (188.8.131.52), 64 hops max, 52 byte packets 1 192.168.0.1 (192.168.0.1) 0.808 ms 0.414 ms 1.259 ms 2 dr10.ennby.ov.easynet.net (184.108.40.206) 26.315 ms 24.410 ms 24.280 ms 3 5adfcf2c.bb.sky.com (220.127.116.11) 37.683 ms 32.319 ms 32.672 ms 4 5adfcf00.bb.sky.com (18.104.22.168) 36.351 ms 39.437 ms 38.156 ms 5 5adfcf00.bb.sky.com (22.214.171.124) 38.711 ms 38.541 ms 37.616 ms 6 ge1-0.ar2.lon2.gblx.net (126.96.36.199) 35.186 ms 36.173 ms 40.382 ms 7 * * vodafone-ltd.tengigabitethernet7-1.ar6.lon3.gblx.n
and the stars continue!
My IP is: 188.8.131.52
Sure Signal Serial Number: 40110747264
My Speed is: http://www.speedtest.net/result/1387290679.png (Not happy about that!)
We moved house 4 weeks ago and I get no signal at all on my vodafone iphone, its taken all this time just to get the internet and a main phone line, absolute nightmare!
03-08-2011 01:20 PM - last edited on 16-08-2011 09:35 AM by Andy
01-01-2012 08:20 PM
Not sure if this is the same issue. I am on Sky Connect (Sagem FAST 2404) with IP 184.108.40.206 (at the moment, it changes a lot) and the sure signal will turn on, flash both lights for 10 minutes and then sit with just the power light on after that. Really need to get it to work as it is the whole reason for moving to Vodafone so any help would be sweet.
Tracing route to host212-183-133-177.uk.access.vodafone.net [220.127.116.11] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms myrouter.home [192.168.0.1]
2 49 ms 41 ms 51 ms dr12.ennby.ov.easynet.net [18.104.22.168]
3 52 ms 47 ms 48 ms 5adfcf3c.bb.sky.com [22.214.171.124]
4 55 ms 56 ms 55 ms 5adfcf02.bb.sky.com [126.96.36.199]
5 54 ms 56 ms 61 ms 5adfcf02.bb.sky.com [188.8.131.52]
6 66 ms 70 ms 71 ms 184.108.40.206
7 60 ms 64 ms 66 ms te0-1-0-0.er10.thlon.ov.easynet.net [220.127.116.11]
8 69 ms * 59 ms te0-0-0-0.er11.thlon.ov.easynet.net [18.104.22.168]
9 68 ms 68 ms 73 ms LNDGW2.arcor-ip.net [22.214.171.124]
10 69 ms 69 ms 65 ms 126.96.36.199
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
http://www.speedtest.net/result/1680487232.png (2.85 Down, 0.27 Up)
SS Serial Number: 40114513795
02-01-2012 01:56 PM
Hi I have recently received my sure start box and I am with sky broadband, I have followed all the instruction and still only have the red power light on!!! My ip address is 192.168.0.7 and serial number is 40114642727. I really need some help please :-(
04-01-2012 01:30 PM
Hi there angela1978,
Many thanks for your post about your Sure Signal. There is currently a wider issue that is affecting many customers.
The symptoms include a steady power light despite the Sure Signal being registered and the owner being able to add users. I have taken a look at your Sure Signal and can see it was registered on the 2nd of January and it's yet to connect to our servers. I believe you are affected by the issue I've mentioned.
The good news is that we have identified the cause and are working towards obtaining a fix as soon as possible.