Vodafone Sure Signal

[mattbmw]

Further to the message above the VSS stays working for just over 24 hours, but it's still failing.  Both white lights are off and the red light is on.  I have to unplug and plug back in again and after a few minutes it starts working again.  

[BenJ]

Hi mattbmw


Are you able to do a trace route report when this fails out? It sounds like if this is dropping in and out like this that the line might be an issue.

Everything you've mentioned so far would indicate either a fault with the box or an intermittent problem with the line. If the box was faulty I can’t see how this would be an intermittent fault as it would happen all the time and wouldn’t connect.

Do you notice this happening at any times of the day or if there is any pattern to it?

Thanks

BenJ
eForum Team
VodafoneUK

[mattbmw]

It's run ok now for nearly 3 days without me needing to power on and off.  

I think whatever the problem is you are most likely right in your analysis that it's the line.

Consider this case resolved for now, I'll keep doing tracert checks though.  

[mattbmw]

Damn, may have spoken too soon!

Last night both white lights started flashing, I checked internet access and my laptop and phone were connected with no problems. 

I reset my router anyway, made no difference.  I reset the network hub that the VSS is plugged into (which in turn is plugged into the router) and this made no difference either. 

So I don't think it is the line or my network hardware. 

Even if there is a temporary problem with the line, the VSS should be able to reconnect ?  It always requires switching off for 10 seconds otherwise it won't reconnect and both white lights eventually go out. 

[mattbmw]

I think we can close the case on my VSS.  Since the last message above beginning 'damn' the VSS has remained online without any problems. 

[misi]

I am having the same issues with a new sure signal box on sky broadband.

I get one flashing signal white light and the red power light.

My traceroute brings up:

traceroute to 212.183.133.17 (212.183.133.17), 64 hops max, 52 byte packets 1  192.168.0.1 (192.168.0.1)  0.808 ms  0.414 ms  1.259 ms 2  dr10.ennby.ov.easynet.net (89.200.128.204)  26.315 ms  24.410 ms  24.280 ms 3  5adfcf2c.bb.sky.com (90.223.207.44)  37.683 ms  32.319 ms  32.672 ms 4  5adfcf00.bb.sky.com (90.223.207.0)  36.351 ms  39.437 ms  38.156 ms 5  5adfcf00.bb.sky.com (90.223.207.0)  38.711 ms  38.541 ms  37.616 ms 6  ge1-0.ar2.lon2.gblx.net (195.66.224.112)  35.186 ms  36.173 ms  40.382 ms 7  * * vodafone-ltd.tengigabitethernet7-1.ar6.lon3.gblx.net (64.214.144.122)  52.280 ms 8  * * * 9  * * *10  * * *11  * * *12  * * *13  * * *14  * * *15  * * *16  * * *17  * * *18  * * *

and the stars continue!

My IP is: 90.216.10.210

Sure Signal Serial Number: 40110747264

My Speed is: http://www.speedtest.net/result/1387290679.png (Not happy about that!)

We moved house 4 weeks ago and I get no signal at all on my vodafone iphone, its taken all this time just to get the internet and a main phone line, absolute nightmare!

[FelixDaHousecat]

your upload speed is .15 and the ss needs min .33 to work for calls. that'll stop it working anyway

speak with your isp, see if they can up your upload speed

FDH

[hhhh52]

My sure signal is not working with my sky broadband either. My serial no is 21228250565. Ip address is 192.168.0.9 (I think!) can you help me please

Many thanks....hazel

[Lee]

Hi there hhhh52,

Many thanks for your post.

I've just checked and can see your box connected to our servers this morning at a half past midnight, give or take a minute or two.

Are you still experiencing the issue you describe, above?

Cheers,

Lee

eForum Team

[hhhh52]

Hi lee,

I appear to have a full signal now on my vodafone phone so looks like its now working!

Many thanks for your help!

[allarsj]

Not sure if this is the same issue. I am on Sky Connect (Sagem FAST 2404) with IP 90.207.53.160 (at the moment, it changes a lot) and the sure signal will turn on, flash both lights for 10 minutes and then sit with just the power light on after that. Really need to get it to work as it is the whole reason for moving to Vodafone so any help would be sweet.

Cheers

Jon

tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.home [192.168.0.1]
2 49 ms 41 ms 51 ms dr12.ennby.ov.easynet.net [89.200.128.194]
3 52 ms 47 ms 48 ms 5adfcf3c.bb.sky.com [90.223.207.60]
4 55 ms 56 ms 55 ms 5adfcf02.bb.sky.com [90.223.207.2]
5 54 ms 56 ms 61 ms 5adfcf02.bb.sky.com [90.223.207.2]
6 66 ms 70 ms 71 ms 89.200.131.64
7 60 ms 64 ms 66 ms te0-1-0-0.er10.thlon.ov.easynet.net [89.200.134.123]
8 69 ms * 59 ms te0-0-0-0.er11.thlon.ov.easynet.net [89.200.135.131]
9 68 ms 68 ms 73 ms LNDGW2.arcor-ip.net [195.66.224.124]
10 69 ms 69 ms 65 ms 85.205.116.6
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

http://www.speedtest.net/result/1680487232.png (2.85 Down, 0.27 Up)

SS Serial Number: 40114513795

[Andy]

Hi allarsj,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[allarsj]

Thanks Andy ... I'd already followed the troubleshooting guide but have posted in  (hopefully) the right place now. 

Thanks

Jon

[angela1978]

Hi I have recently received my sure start box and I am with sky broadband, I have followed all the instruction and still only have the red power light on!!!  My ip address is 192.168.0.7  and serial number is 40114642727.  I really need some help please :-(

[Lee]

Hi there angela1978,

Many thanks for your post about your Sure Signal. There is currently a wider issue that is affecting many customers.

The symptoms include a steady power light despite the Sure Signal being registered and the owner being able to add users. I have taken a look at your Sure Signal and can see it was registered on the 2nd of January and it's yet to connect to our servers. I believe you are affected by the issue I've mentioned.

The good news is that we have identified the cause and are working towards obtaining a fix as soon as possible.

Cheers,

Lee