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Solution

Sure Signal not working

daveb-46
2: Seeker
2: Seeker

‎18-09-2013 05:48 PM

Hi, this is the second Suresignal device but the problems are identical. I registered the device which worked fine for 2 to 3 weeks then it started to fail intermittently I would then try the reset button or unplug/replug the device would then work for periods of time from a couple of days down to half an hour. Eventually the failures became more frequent and the UP time became less and less currently the device has a soild power light and a very slow flashing internet light. I've deregistered and re-registered but this has not made any difference.

I am usin TalkTalk as my broadband provider and my current Sure signal serial No is 40132204468

I have virtually no signal at home so it is essental that Suresignal works otherwise i might as well cancell my vodafone contract 

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2 REPLIES 2

Retired-Lee
Moderator (Retired)
Moderator (Retired)

‎18-09-2013 07:55 PM

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

 

Your Sure Signal serial number:

 

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

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Retired-Dave
Moderator (Retired)
Moderator (Retired)

‎19-09-2013 10:35 AM

Hi daveb-46,

 

I've resynched the Sure Signal, so give it a reset for me:

 

For Sure Signal version 1 or 2:

  • Hold down the reset button until all the lights show (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • The Sure Signal will come online in around 1 hour.

 

For Sure Signal version 3:

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

If that doesn't help, pop us the details Lee's requested and we can take a closer look.

 

Dave

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