Vodafone Sure Signal

[rickwakeham]

My signal stopped working recently, I have followed all instructions on the troubleshooting, but still have only a steady power led.

WAN IP: 217.155.40.214

SS serial: 21222175438

Please advise...

Thanks

[rickwakeham]

Whilst I acknowledge that the VSS support team are probably busy, it would be nice to think that an acknowledgement of a problem from them might be forthcoming.

This is not the first time this has happened, and patience can only wear so thin...

Perhaps a better way would be to have a ticketing system, rather than making us post on a forum and *hope* that a moderator picks it up eventually...

[rickwakeham]

Hello?  Please can somebody take a look?

Tracert results:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router [192.168.100.1]
  2    20 ms    17 ms    17 ms  losubs.subs.dsl1.mbr-roch.zen.net.uk [62.3.82.17
]
  3    20 ms    19 ms    19 ms  ae0.136.dr1.mbr-roch.zen.net.uk [62.3.80.137]
  4    24 ms    20 ms    20 ms  ae2-0.cr1.kp-leeds.zen.net.uk [62.3.80.70]
  5    21 ms    19 ms    18 ms  ge-3-1-0-0.cr2.kp-leeds.zen.net.uk [62.3.80.74]

  6    25 ms    22 ms    23 ms  ge-3-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.78]
  7    48 ms    28 ms    31 ms  ge-2-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.42]
  8    26 ms    24 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  9    27 ms    24 ms    25 ms  85.205.116.2
 10     *        *        *     Request timed out.
 

Thank you....

[rickwakeham]

PLEASE!!!! Can somebody at least offer to re-sync my VSS? At least I could be trying something - and it would kepe me off this forum for another 24 hours!!!

[NickMH]

Come on Vodafone! at least acknowledge Rick's problem.

Otherwise Rick, email Guy Laurence. You'll find the address by Googling. if I publish it here, the powers that be in Vodafone will just blitz it.

it was the only way I could get my issues with my account sorted. He professes to be passionate about customer service.... try testing the Passion....

[ukoracle]

Sure Signal not working again, just the steady red light. 2nd outage in one day, not happy.

[James]

Hi richwakeham,

I have just responded to your query in the main Sure Signal thread.

James

[ukoracle]

24 hours later, still just have steady red light, and no response for a remedy.