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Sure Signal not working

FMO-35
2: Seeker
2: Seeker

Hi, I have been unable to get a signal on my mobile for a few days now and the Sure Signal box is not working. All four of the green lights are on permanently. we have unplugged it and reconnected several times but this has not had any effect. what do i do? thanks fiona

1 REPLY 1

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator