Sure Signal not working

[mapky22]

Hi,

Sure signals not working again, have tried a resync here, please can someone take a look and advise, details are below,

Cheers

Speed test: Download 12 Mb

External IP: 86.162.66.174

Traceroute:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     2 ms    <1 ms  homeportal [192.168.1.254]  

2     3 ms    28 ms    24 ms  217.32.141.131

  3   118 ms    53 ms    62 ms  217.32.141.190  

4    30 ms    33 ms    30 ms  213.120.161.74  

5    31 ms    33 ms    31 ms  31.55.164.247

  6    28 ms    33 ms    31 ms  31.55.164.109

  7    36 ms    30 ms    35 ms  acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159. 248.242]

  8    38 ms    37 ms    38 ms  core2-te0-3-0-14.ealing.ukcore.bt.net [109.159.2 48.154]

  9    38 ms    37 ms    94 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2 54.211]

 10    43 ms    37 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]  

11    39 ms    37 ms    38 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

Sure signal serial num: 21196919472

[Sukhi]

Hi mapky22

I can see that your Sure Signal connected to our servers today at 02:33. Can you confirm if everything is running ok now?

Thanks

Sukhi

[mapky22]

Hi Sukhi,

No it doesn`t seem to be working still,

I`ve no 3G signal on either phone or ipad

Thanks

[Retired-Kay]

Hi mapky22, 

Your Sure Signal is on an old firmware version so I've had the latest version sent to your Sure Signal. Please don't do any resets for the next 24 hours and keep the Sure Signal plugged in. 

If after 24 hours it's the same then please do a reset and let me know how you get on. 

tb66, please supply the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[mapky22 · Accepted solution]

Thanks Kay for your reply... Pleased to say its working properly now! So was a problem with the firmware.

Thanks again

[tb66]

I have a Sure Signal V 3 that has stopped working, tried everything and it still doesn't work, the serial number is 40130623586 its very frustrating as I don't have a signal where I live.

[sojacko12]

I've phoned Vodafone 3 times now and they've told me to reset my sure signal and router. I have done both of these and still didn't have any luck. 

The sure signal is the newest one. It has the red power light flashing, internal light not on, inservice light not on, in use light solid orange. 

Please can someone help as I don't get any signal where I live which is very annoying! 

sure signal number 40131961647

[Retired-Dave]

Hi sojacko,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

[tarlandredpaths]

Hi,

My v2 hasn't been working well for weeks despite re-syncing several times.

My IP address is 217.43.212.226

Serial no: 40112580457

Some help would be lovely.

Thanks

Steve

[Ben_H]

Hi Steve,

Welcome to the eForum.

Everything looks OK with your IP details. Can you take a look at our Sure Signal Troubleshooting thread, and then post back the other results if you’re not directed to an existing thread?

Cheers, Ben