Sure Signal not working

[GrahamBath]

I have a solid red light showing on my Sure Signal with no other lights showing.  I have tried resetting and there is no difference.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[GrahamBath]

Thanks for the response.  In answer to your questions:

Ping      34ms

Download Speed     0.95Mbps

Upload Speed         0.37Mbps

IP Address             86.133.116.42

SureSignal             40114204007

My request to do the trace timed out on 60 separate "hops". I don't know if this helps at all.

[Retired-Andy]

Hi GrahamBath,

A Sure Signal version 2 needs a minimum 1Mbps download speed to work correctly.

This would explain why your traceroute timed out and your Sure Signal isn’t working.

I’d suggest you speak with your Internet Service Provider about increasing your connection speed.

Thanks,

Andrew

[GrahamBath]

Thanks for the reply.