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Solution

Sure Signal not working

ewanbotterill
2: Seeker
2: Seeker

Sure Signal is not working and not stable. Is it faulty? It keeps restarting and cannot hold a connection.

 

Details

Speed Test:

Download 36.07Mb/s

Upload 18.62Mb/s

Ping 30ms

 

Ping Test:

Ping 60ms

Jitter 9ms

 

External IP Address:

146.200.2.50

 

Sure Signal Ser No:

40134912183

 

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.254 (192.168.1.254)  5.107 ms  5.059 ms  3.779 ms

 2  lo0.10.central10.ptw-bng01.plus.net (195.166.128.170)  19.925 ms  20.296 ms  21.024 ms

 3  irb.10.ptw-cr02.plus.net (84.93.249.2)  20.342 ms

    irb.10.ptw-cr01.plus.net (84.93.249.1)  20.120 ms  20.596 ms

 4  ae1.pcl-cr02.plus.net (195.166.129.3)  20.753 ms

    ae2.ptw-cr01.plus.net (195.166.129.4)  21.001 ms  20.219 ms

 5  ae2.pcl-cr01.plus.net (195.166.129.6)  22.162 ms *  23.276 ms

 6  xe-11-1-0.edge3.london2.level3.net (212.187.201.209)  21.837 ms

    xe-11-2-0.edge3.london2.level3.net (212.187.201.213)  44.149 ms

    ae-52-52.csw2.london1.level3.net (4.69.139.120)  20.249 ms

 7  vl-3201-ve-128.ebr2.london2.level3.net (4.69.202.177)  27.086 ms

    195.50.118.230 (195.50.118.230)  21.370 ms

    cable-wirel.edge3.london1.level3.net (195.50.124.26)  20.289 ms

 8  195.2.30.61 (195.2.30.61)  23.438 ms

    ae-41-41.ebr1.paris1.level3.net (4.69.159.82)  27.771 ms

    195.2.30.61 (195.2.30.61)  21.554 ms

 9  ae-91-91.csw4.paris1.level3.net (4.69.161.90)  31.189 ms

    195.2.30.61 (195.2.30.61)  37.649 ms *

10  * * *

11  cable-wirel.edge5.paris1.level3.net (212.73.200.78)  37.304 ms * *

12  * * *

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27  * * *

28  * * *

29  * * *

30  * 192.168.1.254 (192.168.1.254)  4.425 ms !H  4.253 ms !H

 

1 REPLY 1

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi ewanbotterill,

 

Everything looks fine with the tests that you’ve done so it should be working.

 

Are you still having the same trouble this evening?

 

What light sequence are you currently seeing and is it still restarting?

 

If it’s still restarting, I’d get this sent for a free repair.

 

James