Sure Signal not working

[helenmarnock]

Hi, my Sure Signal has not been working properly for a few weeks and is not working at all now (just the red light on).  I spoke to someone on the phone last week, who checked and said it was ok, which it was for a short time.  I've already changed the postcode and then changed it back again as someone suggested and have reset it a number of times today.

Any suggestions?

Thanks, Helen

[Retired-Laura]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[helenmarnock]

Hi Laura

Thanks for reply.  Have just arrived home and it is on!  If this is brief and it starts playing up again, I will look into.  Helen