cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal not working

mbrazier
3: Seeker
3: Seeker

Hi hope you are able to help

 

My sure signal has stopped connecting, even after following troubleshooting guide.

 

Are you able to see if this is connecting or needs a firmware update etc?

 

Serial number is 21221619105

 

Thanks for any help

1 ACCEPTED SOLUTION

Hi @mbrazier,

 

Your IP address wasn't on our whitelist and has since been added.

 

You should now find that your Sure Signal is operational.

 

Thanks, 

Matt B

View solution in original position

4 REPLIES 4

Retired-Laura
Moderator (Retired)
Moderator (Retired)

Hi @mbrazier 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

 

Thanks Laura

 

Details are all as below, look forward to hearing back.

 

I don't know if helpful - the sure signal has been operating problem free for years, has just stopped in the last few days. Quite important to get fixed ASAP as I need phone coverage for work (on call as a Dr).

 

Speedtest:

Ping: 10ms

D/L 11.24Mbps

U/L 14.09Mbps

 

Pingtest:

0% packet loss

Ping 13ms

Jitter 1ms

 

IP address:

165.120.115.112

 

Traceroute:

(Ran this twice, both attached)

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\xxxxx>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     2 ms     4 ms  BThomehub.home [192.168.2.1]
  2     *        *        *     Request timed out.
  3     *       10 ms    13 ms  31.55.187.129
  4   462 ms   440 ms   495 ms  31.55.187.128
  5   467 ms   454 ms   444 ms  195.99.127.32
  6   259 ms   254 ms   247 ms  213.121.193.97
  7   285 ms   291 ms   318 ms  195.66.224.124
  8   275 ms   144 ms    36 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\xxxxx>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     3 ms  BThomehub.home [192.168.2.1]
  2     *        *        *     Request timed out.
  3    10 ms    11 ms    10 ms  31.55.187.129
  4    20 ms    10 ms    11 ms  31.55.187.128
  5    10 ms     9 ms    10 ms  195.99.127.32
  6    10 ms    11 ms    10 ms  peer1-xe8-3-0.telehouse.ukcore.bt.net [213.121.1
93.97]
  7    15 ms    14 ms    14 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    13 ms    13 ms    12 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\xxxxx>

 

Serial Number: 21221619105

Hi @mbrazier,

 

Your IP address wasn't on our whitelist and has since been added.

 

You should now find that your Sure Signal is operational.

 

Thanks, 

Matt B

mbrazier
3: Seeker
3: Seeker
Many thanks - all is back to normal.