Sure Signal not working

[nealtully]

Hi,

My sure signal V3 has not been working properly for the past week.Both of the lights are lit solid white and I have tried reseting the Sure Signal and my internet router several times. 3 phones are registered to the device however none of them are receiving any signal at all from the Sure Signal. At best we are getting 1 bar of signal however this is the signal we get when the box is switched off.

Please see my results from the troubleshooting tests below:-

Would really appreciate some help to get this working again.

Your speed test results from here.

Ping 56ms

Download speed 4.36mbps

Upload speed 0.36mbpos

Your external IP address from here.

86.137.180.16

Your Sure Signal serial number:

40140922366

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 9 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 236 ms 29 ms 69 ms 217.32.95.58
3 184 ms 28 ms 27 ms 217.47.211.193
4 38 ms 55 ms 36 ms 213.1.69.78
5 247 ms 37 ms 38 ms 31.55.165.102
6 246 ms 41 ms 56 ms 213.120.162.65
7 165 ms 100 ms 100 ms 31.55.165.107
8 45 ms 69 ms 38 ms 109.159.250.60
9 44 ms 46 ms 47 ms 109.159.252.217
10 252 ms 100 ms 100 ms host213-121-193-152.ukcore.bt.net [213.121.193.1
52]
11 214 ms 100 ms 100 ms lndgw2.arcor-ip.net [195.66.224.124]
12 46 ms 47 ms 52 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

[ChazzD]

@nealtully

Welcome to the eForum.

Looking at your speeds, the download speed only just reaches the lowest we'd expect to see and your upload speed is quite a lot below what we would usually expect. This is something you'll need to discuss with your Internet service provider.

I'd recommend connecting your Sure Signal in another location, maybe a friend or family member's house.

You'll need to leave this connected for at least 24 hours to make sure everything updates.

We'll then be able to see if the problems lie with the Sure Signal or if they're specific to your location and router.

It may also be worth replacing the Ethernet cable so we can rule this out as a cause.