Sure Signal now working at new location

[tuscanevenings]

Hi,

I recently changed locations of the Sure Signal (v2) using the online form. The device boots up normally and stabilises with the service light solidly lit. However, the phone would show "no service". I left it for 24hours, but still have the same result.

The dashboard shows that the SS is active.

Serial number is: 40120135484.

Thanks.

[Retired-Dave]

Hi tuscanevenings, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

[Ben_H]

Hi tuscanevenings,

Thanks for posting. I'm not sure if Dave's link helped solve the issue for you or if you've just not had a chance to post back the details he requested.

Looking at your serial number your Sure Signal connected to us OK about 40 minutes before you posted. If it's still a problem, be sure to follow the supplied.

Cheers, Ben