Sure Signal problem with SKY ISP

[stephenlawman]

Hi,

My SS has stopped working after I was moved from BE to SKY

light 1 is on solid, light 2 sometimes flashing or solid, light 3 off and light 4 occasionally flashes.
I have tried resetting and port forwarding without success.

Serial No. 21196992131
fixed IP 87.81.205.116

Thanks

[willc01]

Thanks Kay this is now08:00 03/08.  I'll rn agian this pm and post

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\WI>cd c:\

c:\>ping -n 300 195.2.30.61

Pinging 195.2.30.61 with 32 bytes of data:
Reply from 195.2.30.61: bytes=32 time=23ms TTL=59
Reply from 195.2.30.61: bytes=32 time=24ms TTL=59
Reply from 195.2.30.61: bytes=32 time=26ms TTL=59
Reply from 195.2.30.61: bytes=32 time=24ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=20ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=19ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=19ms TTL=59
Reply from 195.2.30.61: bytes=32 time=23ms TTL=59
Reply from 195.2.30.61: bytes=32 time=19ms TTL=59
Reply from 195.2.30.61: bytes=32 time=26ms TTL=59
Reply from 195.2.30.61: bytes=32 time=23ms TTL=59
Reply from 195.2.30.61: bytes=32 time=23ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=25ms TTL=59
Reply from 195.2.30.61: bytes=32 time=26ms TTL=59
Reply from 195.2.30.61: bytes=32 time=21ms TTL=59
Reply from 195.2.30.61: bytes=32 time=20ms TTL=59
Reply from 195.2.30.61: bytes=32 time=20ms TTL=59

[Retired-Kay]

Hi willc01, 

Thanks for this. Everything looks fine and your Sure Signal updated on our servers this morning. 

If it's still not working, please try it at a different location so we know for definite whether it's a device or router/ISP issue. 

Thanks, 

Kay

[stephenlawman]

Ben,

I have  tried de registering and re registering and it has made no difference.

SS just keeps running through the same sequence, light1 on permanently, light 2 flashes for a while then solid and light 4 starts to flash, light 3 never on. after a short time all 4 lights flash on then all off and the sequence starts again.

Thanks Steve