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28-07-2014 02:12 PM
28-07-2014 02:15 PM
Do you have the router that you used with BE?
If you can plug that back in, log into the web console for it, and enter your sky details for the adsl connection username and password, that should connect even though is it not the sky router.
You can then try the suresignal again and see if it is the router getting in the way (most probably) or the sky broadband itself.
28-07-2014 02:30 PM
28-07-2014 03:55 PM
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Ian
28-07-2014 04:57 PM
Ian,
Download 5.91
Upload 0.74
Ping 19ms. Jitter 0ms
IP 87.81.205.116
Trace Route attached
SS Ser. No. 21196992131
Thanks Steve.
29-07-2014 09:24 AM - edited 29-07-2014 09:30 AM
Hi Steve,
I can see your Sure Signal reconnected at 3:21am this morning. If it's still not broadcasting, please try deregistering your unit via My Vodafone. After an hour, reset your router and register again from fresh.
Cheers,
Ben
30-07-2014 10:45 AM
I have a similar issue with Sky ISP. When on BT fibre all was fine never an issue. sinc ei moved to Sky Fibre its been attrocious and I have good Fibre network coverage, I can hear people and they can hear every 5th word!! Repeatly re-booted everything.
All 3 lights are on solid, i have a 3G signal on the phone. If i turn the Signal off we can't use phones in the house.
I do wonder and haven't logged anything but is it a weather thing?
Download 24.52Mbps, Upload 7.18 Mbps Ping 25ms
Your ping test results from here.
Line Quality B* MOS 4.33 Ping 21ms, Jitter 6ms unable to test packet loss
Your IP Address is 151.228.233.232
Your IPV6 address is ::ffff:97e4:e9e8
.
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 9 ms 1 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 199 ms 22 ms 22 ms ip-89-200-132-195.ov.easynet.net [89.200.132.195
]
4 23 ms 21 ms 16 ms ae51.edge6.london1.level3.net [212.113.9.53]
5 85 ms 18 ms 15 ms vl-3515-ve-129.csw1.london1.level3.net [4.69.166.74]
6 195 ms 16 ms 16 ms ae-118-3504.edge3.london1.level3.net [4.69.166.142]
7 196 ms 52 ms 26 ms cable-wirel.edge3.london1.level3.net [195.50.124.26]
8 19 ms 191 ms 75 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
Sure Signal serial number: 40133634531
Don't know what to do next?
Best S
01-08-2014 09:17 AM
Hi willc01,
Please copy and paste the following command and attach your results to the post;
01-08-2014 01:35 PM
Hi Kay,
I had already set up port forwarding but I can't see how to setup the IP forwarding, can anyone help please. Router is Thompson TG585 V7
Thanks Steve
01-08-2014 01:59 PM