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Solution

Sure Signal problem with SKY ISP

stephenlawman
2: Seeker
2: Seeker
Hi,

My SS has stopped working after I was moved from BE to SKY

light 1 is on solid, light 2 sometimes flashing or solid, light 3 off and light 4 occasionally flashes.
I have tried resetting and port forwarding without success.

Serial No. 21196992131
fixed IP 87.81.205.116

Thanks
12 REPLIES 12

grolschuk
Community Champion (Retired)
Community Champion (Retired)

Do you have the router that you used with BE?

 

If you can plug that back in, log into the web console for it, and enter your sky details for the adsl connection username and password, that should connect even though is it not the sky router.

 

You can then try the suresignal again and see if it is the router getting in the way (most probably) or the sky broadband itself.

stephenlawman
2: Seeker
2: Seeker
Grolschuk

I am still using the BE router which was reset remotely by SKY

Thanks Steve

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,


Ian

Ian,

 

Download 5.91

Upload 0.74

Ping 19ms. Jitter 0ms

IP 87.81.205.116

Trace Route attached

SS Ser. No. 21196992131

 

Thanks Steve.

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi Steve,

I can see your Sure Signal reconnected at 3:21am this morning. If it's still not broadcasting, please try deregistering your unit via My Vodafone. After an hour, reset your router and register again from fresh. :Smiling:

Cheers,

 

Ben

I have a similar issue with Sky ISP.  When on BT fibre all was fine never an issue.  sinc ei moved to Sky Fibre its been attrocious and I have good Fibre network coverage, I can hear people and they can hear every 5th word!! Repeatly re-booted everything.

 

All 3 lights are on solid, i have a 3G signal on the phone.  If i turn the Signal off we can't use phones in the house.

 

I do wonder and haven't logged anything but is it a weather thing?

 

Download 24.52Mbps, Upload 7.18 Mbps Ping 25ms
Your ping test results from here.

Line Quality B* MOS 4.33 Ping 21ms, Jitter 6ms unable to test packet loss

 

Your IP Address is 151.228.233.232

Your IPV6 address is ::ffff:97e4:e9e8

.

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     9 ms     1 ms     2 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3   199 ms    22 ms    22 ms  ip-89-200-132-195.ov.easynet.net [89.200.132.195
]
  4    23 ms    21 ms    16 ms  ae51.edge6.london1.level3.net [212.113.9.53]
  5    85 ms    18 ms    15 ms  vl-3515-ve-129.csw1.london1.level3.net [4.69.166.74]
  6   195 ms    16 ms    16 ms  ae-118-3504.edge3.london1.level3.net [4.69.166.142]
  7   196 ms    52 ms    26 ms  cable-wirel.edge3.london1.level3.net [195.50.124.26]
  8    19 ms   191 ms    75 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

 

Sure Signal serial number: 40133634531

 

Don't know what to do next?

 

Best S

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi willc01, 

 

Please copy and paste the following command and attach your results to the post;

ping -n 300 195.2.30.61
 
The steps in your traceroute are very high which is probably why you're experiencing poor line quality. You may need to try the above command a few times to get the results. 
 
stephenlawman - Please follow the steps here to manually set up port-forwarding. 
 
Let us know how you get on. 
 
Thanks, 
 
Kay

Hi Kay,

 

I had already set up port forwarding but I can't see how to setup the IP forwarding, can anyone help please. Router is Thompson TG585 V7

 

Thanks Steve

Hi stephenlawman, 

 

If port forwarding is already setup then please try the Sure Signal at a different location (such as a friend or family members). We can then rule out a fault with the device. 

 

Let us know how you get on, 

 

Kay