Sure Signal problem

[wilde1]

I am having problems with my sur signal v2.  It worked until a few days ago and it now fails to register.  I have spoken to the "contact us" people and they run through a reset and advised me to change the cable but  this has not helped.  I have de-registered and re registered but still it will not work.  The lights flash but they all go out eventually and it fails to connect register.  Can anyone help?

[Ben_H]

Hi @wilde1 

Has the information provided helped reconnect you? If not, please supply the details Laura has asked for.

Cheers,

Ben

[kekko8787]

I have the exact same issue. Could you please share the workaround if any? SN: 40111245805

[Gemma]

Hi @kekko8787

The Sure Signal number you've provided is showing as invalid. Please double check this.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma