cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal problem

dbeggs
3: Seeker
3: Seeker

Hi My sure signal v3 box isnt working & hasnt been for the last 2 days.

the power light is lit & the internet light is flashing. 

i have tried to reset it without any joy.

 

my download speed is 48.48 Mps

Upload speed is 16.17 Mps

Ping is 54ms

IP address is 5.80.59.109

 

sure signal serial number is 40132136652

 

tracert is as follows

 

1.    1 ms 1ms 1ms  BTHomeHub.home [192.168.1.2541]

2     *     *     *   Request timed out

3     *     *     *   Request timed out

4    31ms  30ms 27ms 31.55.185.144

5   26 ms  27 ms  26 ms 195.99.127.14.

6   33 ms 30 ms  30 ms  195.99.127.60

7   27 ms 27 ms 27 ms  core2-pos7-1.bletchley.ukcore.bt.net      [194.72.31.137]

8   31 ms 30 ms 29 ms lndgw2.arcor-ip.net [195.66.224.124]

9   29 ms 29 ms 29 ms  85.205.0.86

10 *     *     *   Request timed out

11 *     *     *   Request timed out

12 *     *     *   Request timed out

13 *     *     *   Request timed out

14 *     *     *   Request timed out

15 *     *     *   Request timed out

16 *     *     *   Request timed out

17 *     *     *   Request timed out

18 *     *     *   Request timed out

19 *     *     *   Request timed out

20 *     *     *   Request timed out

21 *     *     *   Request timed out

22 *     *     *   Request timed out

23 *     *     *   Request timed out

24 *     *     *   Request timed out

25 *     *     *   Request timed out

26 *     *     *   Request timed out

27 *     *     *   Request timed out

28 *     *     *   Request timed out

29 *     *     *   Request timed out

30 *     *     *   Request timed out

 

Thanks

Darren

 

 

 

3 REPLIES 3

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi @dbeggs

 

Your IP address isn't on the whitelist. I've requested for this to be added, and I'll be in touch as soon as I have more information.

 

Thanks,

 

Kay

I checked my IP address again on whatsmyip.net and its now saying it is 217.42.125.90

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi dbeggs, 

 

Your IP range has been whitelisted. 

 

Please let me know if you're still experiencing issues and what light sequence you're seeing. 

 

Kay