Vodafone Sure Signal

[Beugel1987]

I've been with you guys since the Summer of 2008 and just over a year later I got the Sure Signal. For the past fifteen years the signal has been horrendous (I'm talking on behalf of my Mother there). Without the Sure Signal we both have no service constantly which is such a shame. It's worked perfect for us but now the Sure Signal doesn't work as well as it used too. I don't want a repair as I can't have my phone for seven days with not one bar of signal, I wouldn't cope.

Is there any chance of being sent a new one to me, I'm in desperate need.

If you need any information regarding mobile, account number and Sure Signal details, I will happily provide.

I look forward to your reply.

Kind Regards,

Christopher Beugel

[Andy]

Hi Chris,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy
Moderator

[Beugel1987]

Hi Andy,

I have tried resetting but the signal keeps going down.

We have just had a new Virgin Media Super Hub fitted and I only get around 1-2 bars at the max and I get 'Call Failed' a lot.

Thanks,

Chris

[Wayne]

Beugel1987

Can you go through this guide?

It tells you exactly what to check and what to do in the instance of it not fixing your issue.

Thanks

Wayne

[Beugel1987]

Hi Andy,

still no luck. I'm in dire need of a replacement.

Kind Regards,

Chris

[DaveCD]

Hi Beugel1987

I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.

Can you post the following results to this thread?

 Speedtest.

 Pingtest

 Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number.

Many Thanks

DaveCD

eForum Team

[Beugel1987]

Hello,

Speedtest: 19.51

Ping: 15 ms

IP address: 86.10.202.241

Traceroute: Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Default User.TONB200>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    20 ms    11 ms     8 ms  10.147.224.1
  2     6 ms    19 ms    18 ms  leed-core-2b-ae3-2584.network.virginmedia.net [8
2.15.94.141]
  3    44 ms    18 ms    16 ms  leed-bb-1b-ae9-0.network.virginmedia.net [213.10
5.159.253]
  4    18 ms    13 ms    14 ms  nrth-bb-1a-as0-0.network.virginmedia.net [213.10
5.175.133]
  5    12 ms    20 ms    12 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
  6    48 ms    25 ms    26 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
  7    28 ms    33 ms    34 ms  FFMGW4.arcor-ip.net [80.81.193.117]
  8    51 ms    45 ms    45 ms  92.79.213.133
  9    44 ms    40 ms    42 ms  92.79.213.154
 10    51 ms    42 ms    42 ms  85.205.116.6

Vodafone Sure Signal Serial Number: 21196757013

Many thanks,

Chris

[DaveCD]

Hi Beugel1987

Thank you for providing the information requested.

Everything looks fine from the results and it is connecting to our servers as it should, have you noticed the difference after using the new Virgin Media Super Hub?

I do not think a new device would change this, however so we can be sure please can you try the Sure Signal at a different location and let us know if you are still experiencing the same issues.

Many Thanks

DaveCD

eForum Team

[Beugel1987]

Hello Dave,

that's great news about everything being good at your end. However, I still have issues at home and I also tried it in another family home but still no luck.

I can't even use the phone to make calls and even texts struggle to send due to having no service on my phone.

Thanks so much

[Simon]

Hi Beugel1987

Thanks for your reply. In this case we'd like to discuss this further with you at account level so I've sent a private message with details of how to contact our team directly.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon