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24-06-2013 05:22 PM
Hi, My sure signal has been fine for months then about a month or so ago just stopped working. I've tried various things. All I had was a single power light (1of 4). Followed the troubleshooting guide and set the MTU to 1500. Rebooted etc this had a positive effect because lights 2 & 3 started blinking during the reboot, Sometimes all three were on or then Lights 1 & 3 without light two. Now lights 1 & 2 are on solid Box is a Sagem Ser No 21230239572. Can anyone offer any advice please
24-06-2013 05:33 PM
Have noe actioned a Path Ping and thast is showing no reources
25-06-2013 01:59 PM
Hi bistodrinker,
I’ve checked your Sure Signal serial number and it’s showing that it connected to our servers last night at 21:15, are you still getting only lights one and two on?
To make sure your Sure Signal is as up to date as possible, I’ve just performed a resync for you. To make sure the resync completes, can you perform a factory reset:-
IF this doesn’t work for you, we’ll need some additional information from you. Can you provide the following please:-
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
Thanks
Andrew
28-06-2013 09:20 AM
Thank you. I have carried out the instruction as you said. I don't know if this is significant or not but light one is now coming on for a couple of mins and then going out for a couple of mins, as yet none of the other lights have started to flash as happens in a reload scanario. i will leave it a couple of hours.
28-06-2013 11:37 AM
Download speed 2.22 Upload 0.64 Ping 57ms
Ping test Line Qual B* Mos 4.32 Jitter 1ms
unable to test packet loss data
IP address 85.205.116.2
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Andy> tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 45 ms 43 ms 43 ms 85-210-160-1.dynamic.dsl.as9105.com [85.210.160.
1]
3 45 ms 45 ms 45 ms 85-210-251-173.dynamic.dsl.as9105.com [85.210.25
1.173]
4 49 ms 51 ms 50 ms 85-210-251-168.dynamic.dsl.as9105.com [85.210.25
1.168]
5 76 ms 54 ms 53 ms host-78-144-1-20.as13285.net [78.144.1.20]
6 54 ms 52 ms 53 ms host-78-144-10-227.as13285.net [78.144.10.227]
7 53 ms 55 ms 51 ms ldngw1.arcor-ip.net [195.66.224.209]
8 50 ms 51 ms 51 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
29-06-2013 09:56 AM
29-06-2013 05:27 PM
no i'm afraid not