Sure Signal stopped working around 3-4 days ago

[dougdoug22]

Hi,

Please can you help me to get my suresignal 1 up and running again.  Only the power light is on and steady all of the time (never any other lights).

I am using a BT Home Hub v3 and I am with BT.  My Sure Signal serial number is 21230736692.

I have tried to rest the Sure Signal, but to no avail.

Thanks for your help.

Cheers,

Dougie

[dougdoug22]

Hi,

I had a look at the Sure Signal Troubleshooting thread, but unfortunately this did not resolve the issue. Here are trhe results to allow you to further investigate :

speed test results :

http://www.speedtest.net/result/3302219253.png

Ping = 33 ms

Download Speed = 3.93 Mb/s

Upload Speed = 0.69 Mb/s

ping test results :

http://www.pingtest.net/result/93261930.png

Packet Loss = * Unable to test packet loss

Ping = 25 ms

Jitter = 3 ms

Line Quality  = B* (MOS = 4.33)

external IP address :   86.139.67.33

IPV6 address :   ::ffff:568b:4321

results of a traceroute :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Gillzy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    12 ms    13 ms    13 ms  217.32.142.194
  3     9 ms     9 ms     9 ms  217.32.142.222
  4    15 ms    15 ms    15 ms  212.140.206.42
  5    16 ms    15 ms    16 ms  31.55.165.181
  6    22 ms    19 ms    16 ms  31.55.165.107
  7    17 ms    56 ms    17 ms  acc1-10GigE-2-3-0.mr.21cn-ipp.bt.net [109.159.25
0.94]
  8    28 ms    31 ms    36 ms  core2-te0-13-0-14.ilford.ukcore.bt.net [109.159.
250.46]
  9    23 ms    24 ms    24 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
 10    26 ms    24 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    29 ms    28 ms    28 ms  85.205.116.6
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Gillzy>

Your Sure Signal serial number : 21230736692

Thanks for your help.

Cheers,

Dougie

[Retired-Kay]

Hi dougdoug22, 

There were compatibility issues between the Home Hub 3 and Sure Signal which maybe why it hasn't worked for you. 

Have you tried your Sure Signal at an alternative location so we can rule out a fault with it? If not please give this a try and let us know what happens. 

Thanks, 

Kay

[dougdoug22]

Hi,

I can certainly try it at another location to see if it will work, and feed back my finding.

I do know that it used to work for several years with no issues with the same hub as today, so why all of a sudden does it stop working? Appreciate if you could advise.

Thanks,

Dougie

[Retired-James]

Hi dougdoug22,

There could be a number of reasons for this, however can you test it in a different location and also let us know what light sequence you are now seeing?

James