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18-09-2013 01:12 PM
Hi
Can somebody please look into the problem as to why my sure signal is not working?
I have had to register it under my partners Vodafone account, as I am unable to access mine, I am getting the maintainence message (for the 3rd Month running!!!!)
I de-registered it this morning, but we have had this problem for over 2 weeks (maybe more) now.
Here are the speedtest numbers for you, I have completed numerous tests to different servers so as to get a good range of them for your info :-
9/18/2013 11:51 AM GMT | 78.149.97.163 | 17.08 Mb/s | 0.83 Mb/s | 40 ms | Sheffield | < 50 mi | Share | ||
9/18/2013 11:51 AM GMT | 78.149.97.163 | 17.19 Mb/s | 0.83 Mb/s | 40 ms | Birmingham | ~ 50 mi | Share | ||
9/18/2013 11:50 AM GMT | 78.149.97.163 | 17.20 Mb/s | 0.82 Mb/s | 54 ms | London | ~ 100 mi | Share | ||
9/18/2013 11:49 AM GMT | 78.149.97.163 | 17.66 Mb/s | 0.83 Mb/s | 41 ms | Nottingham | ~ 100 mi | Share | ||
9/18/2013 11:48 AM GMT | 78.149.97.163 | 17.30 Mb/s | 0.83 Mb/s | 42 ms | Nottingham | ~ 100 mi | Share | ||
9/18/2013 11:47 AM GMT | 78.149.97.163 | 17.33 Mb/s | 0.83 Mb/s | 36 ms | Coventry | ~ 50 mi |
Here is the tracert results
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 18 ms 18 ms host-78-149-96-1.as13285.net [78.149.96.1]
3 21 ms 55 ms 21 ms host-78-151-225-23.static.as13285.net [78.151.225.23]
4 22 ms 21 ms 21 ms host-78-151-225-144.static.as13285.net [78.151.225.144]
5 27 ms 27 ms 27 ms host-78-144-8-45.as13285.net [78.144.8.45]
6 31 ms 33 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
7 29 ms 29 ms 30 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
External I.P. Address :- 78.149.97.163
SureSignal Serial :- 21222197531
(SureSignal box currently awaiting Activation as I have de-registered it, and re-registered it as mentioned above, this had to be done under my partners Vodafone account as I am unable to get into mine due to the maintainence that has lasted for over 3 months!!)
I have tried resetting the SureSignal box both by conventional methods and also the removing of the ethernet cable also (Alternative method)
The 1st, 2nd and 4th lights are on (SureSignal V1 box), but neither me nor my partner haven't been able to get a signal from it for over 2 weeks now!!!
I have also opened the ports on the router that the SureSignal uses as to eliminate that out of the equasion also:-
Suresignal1 | nas_0_38 | TCP/UDP | 8 | 8 | 8 | 192.168.0.6 | Enable | |
Suresignal2 | nas_0_38 | TCP/UDP | 50 | 50 | 50 | 192.168.0.6 | Enable | |
Suresignal3 | nas_0_38 | TCP/UDP | 123 | 123 | 123 | 192.168.0.6 | Enable | |
Suresignal4 | nas_0_38 | TCP/UDP | 4500 | 4500 | 4500 | 192.168.0.6 | Enable | |
Suresignal5 | nas_0_38 | TCP/UDP | 1723 | 1723 | 1723 | 192.168.0.6 | Enable | |
Suresignal6 | nas_0_38 | TCP/UDP | 500 | 500 | 500 | 192.168.0.6 | Enable | |
Suresignal7 | nas_0_38 | TCP/UDP | 53 | 53 | 53 | 192.168.0.6 | Enable |
Please look into this as we don't get any signal inside house and very little outside of it, and mobiles for us are important way to stay in touch with people, especially in emergency situations (which is the reason we got the suresignal box in the first place!!!)
Thanks in advance for any help sorting this problem out.
18-09-2013 05:18 PM - edited 18-09-2013 05:20 PM
Hi roballen,
Thanks for posting your details. I've checked your traceroute and IP details and everything seems fine.
Your Sure Signal is pending registration at the moment so I'm unable to arrange a synchronisation this end. Have you performed any reset since you registered in your partners details?
Finally can you also confirm that 3G is enabled on both phones? I know it may be an obvious one but we've had a few cases recently where this has been the culprit.
Cheers, Ben
18-09-2013 11:05 PM
Hi Ben_H,
Yes, I performed a reset (both the normal and the pulling ethernet cable version several hours apart) on it since re-registering the box.
Both are iPhones (4s and 5), and both have 3G enabled, I have been waiting all day for the box to be activated (Keep logging into her account to check but as of time of posting this, there seems to be another maintainence going on with the suresignal pages, as I am getting redirected to them when I click on the sure signal link), but as far as I am aware, the activation still hasn't gone through (nearly 12 hrs later).
I have also changed ethernet leads (prior to trying to re-register the box) which didn't make any difference, although the 3 lights was active, we couldn't get a connection through the sure signal box, and so I have reached the point where I am unfortunately unable to do anything else this end to resolve the issue.
19-09-2013 07:32 AM
***Update***
The box has now been activated, added my phone to authorised list at 4am (had trouble sleeping) and as of 7.30am neither iPhone has connected to box, have reset router, and reset box also.
New I.P. Address:- 78.144.172.199 (incase you need it)
19-09-2013 02:25 PM - edited 19-09-2013 03:45 PM
19-09-2013 04:36 PM
Email and as much information as I can think of, and bit more besides sent.
Thank you to all who are trying to help resolve this issue. :smileyhappy:
23-09-2013 12:43 PM
Is there any updates on this as to what is happening? I haven't heard anything back yet from anybody, and if it is some queue of other problems, can you give me an estimate on when it will be looked into please?
Thanks in advance,
23-09-2013 06:45 PM
25-09-2013 01:55 AM
I didnt get an email through last time I sent it, so have just resent it again
Ref - 11813378
Thanks
Rob