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Solution

Sure Signal stops working

roballen
2: Seeker
2: Seeker

Hi

 

Can somebody please look into the problem as to why my sure signal is not working?

I have had to register it under my partners Vodafone account, as I am unable to access mine, I am getting the maintainence message (for the 3rd Month running!!!!)

I de-registered it this morning, but we have had this problem for over 2 weeks (maybe more) now.

Here are the speedtest numbers for you, I have completed numerous tests to different servers so as to get a good range of them for your info :-

 

9/18/2013 11:51 AM GMT78.149.97.16317.08 Mb/s0.83 Mb/s40 msSheffield< 50 miShare
  9/18/2013 11:51 AM GMT78.149.97.16317.19 Mb/s0.83 Mb/s40 msBirmingham~ 50 miShare
  9/18/2013 11:50 AM GMT78.149.97.16317.20 Mb/s0.82 Mb/s54 msLondon~ 100 miShare
  9/18/2013 11:49 AM GMT78.149.97.16317.66 Mb/s0.83 Mb/s41 msNottingham~ 100 miShare
  9/18/2013 11:48 AM GMT78.149.97.16317.30 Mb/s0.83 Mb/s42 msNottingham~ 100 miShare
  9/18/2013 11:47 AM GMT78.149.97.16317.33 Mb/s0.83 Mb/s36 msCoventry~ 50 mi

 

Here is the tracert results

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 18 ms 18 ms host-78-149-96-1.as13285.net [78.149.96.1]
3 21 ms 55 ms 21 ms host-78-151-225-23.static.as13285.net [78.151.225.23]
4 22 ms 21 ms 21 ms host-78-151-225-144.static.as13285.net [78.151.225.144]
5 27 ms 27 ms 27 ms host-78-144-8-45.as13285.net [78.144.8.45]
6 31 ms 33 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
7 29 ms 29 ms 30 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

External I.P. Address :- 78.149.97.163

 

SureSignal Serial :- 21222197531

(SureSignal box currently awaiting Activation as I have de-registered it, and re-registered it as mentioned above, this had to be done under my partners Vodafone account as I am unable to get into mine due to the maintainence that has lasted for over 3 months!!)

I have tried resetting the SureSignal box both by conventional methods and also the removing of the ethernet cable also (Alternative method)

The 1st, 2nd and 4th lights are on (SureSignal V1 box), but neither me nor my partner haven't been able to get a signal from it for over 2 weeks now!!!

 

I have also opened the ports on the router that the SureSignal uses as to eliminate that out of the equasion also:-

Suresignal1 nas_0_38 TCP/UDP  192.168.0.6 Enable 
Suresignal2 nas_0_38 TCP/UDP  50 50 50 192.168.0.6 Enable 
Suresignal3 nas_0_38 TCP/UDP  123 123 123 192.168.0.6 Enable 
Suresignal4 nas_0_38 TCP/UDP  4500 4500 4500 192.168.0.6 Enable 
Suresignal5 nas_0_38 TCP/UDP  1723 1723 1723 192.168.0.6 Enable 
Suresignal6 nas_0_38 TCP/UDP  500 500 500 192.168.0.6 Enable 
Suresignal7 nas_0_38 TCP/UDP  53 53 53 192.168.0.6 Enable 


Please look into this as we don't get any signal inside house and very little outside of it, and mobiles for us are important way to stay in touch with people, especially in emergency situations (which is the reason we got the suresignal box in the first place!!!)

Thanks in advance for any help sorting this problem out.

8 REPLIES 8

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi roballen,

 

Thanks for posting your details. I've checked your traceroute and IP details and everything seems fine. :Smiling:

Your Sure Signal is pending registration at the moment so I'm unable to arrange a synchronisation this end. Have you performed any reset since you registered in your partners details?

 

Finally can you also confirm that 3G is enabled on both phones? I know it may be an obvious one but we've had a few cases recently where this has been the culprit. :Winking_smiley:

Cheers, Ben 

Hi Ben_H,

Yes, I performed a reset (both the normal and the pulling ethernet cable version several hours apart) on it since re-registering the box.

Both are iPhones (4s and 5), and both have 3G enabled, I have been waiting all day for the box to be activated (Keep logging into her account to check but as of time of posting this, there seems to be another maintainence going on with the suresignal pages, as I am getting redirected to them when I click on the sure signal link), but as far as I am aware, the activation still hasn't gone through (nearly 12 hrs later).

I have also changed ethernet leads (prior to trying to re-register the box) which didn't make any difference, although the 3 lights was active, we couldn't get a connection through the sure signal box, and so I have reached the point where I am unfortunately unable to do anything else this end to resolve the issue.

***Update***

The box has now been activated, added my phone to authorised list at 4am (had trouble sleeping) and as of 7.30am neither iPhone has connected to box, have reset router, and reset box also.

New I.P. Address:- 78.144.172.199 (incase you need it)


Sukhi
Moderator (Retired)
Moderator (Retired)

Hi roballen

 

Can you get in touch here so we can take a closer look at this for you?

 

 

Thanks

 

Sukhi

Email and as much information as I can think of, and bit more besides sent.

Thank you to all who are trying to help resolve this issue. :smileyhappy:

Is there any updates on this as to what is happening? I haven't heard anything back yet from anybody, and if it is some queue of other problems, can you give me an estimate on when it will be looked into please?

 

Thanks in advance, 


Hi roballen,

 

I can’t find any emails from your eForum registered address.

 

Can you let me know the reference number from the email you sent so I can track it down and get in touch?

 

Cheers,

 

Andrew

I didnt get an email through last time I sent it, so have just resent it again

Ref - 11813378

Thanks

 

Rob