Sure Signal suddenly only working intermittently

[bandituk]

I've had my Sure Signal v2 (serial 40113800912) for around 6 months and generally it's been working OK.

However over the last few days it regularly stops working - sometimes with just the power light on, and sometimes with all 3 lights flashing. Doing a power cycle often makes it start working again but only for a short while (from a few minutes to a few hours).

I've checked that there's no problem with my internet - which is Virginmedia cable 125 meg - by running continuous pings, etc. For reference I have a Virgin Superhub operating in modem mode and linking into a Netgear WNDR3700 v3 router.

My Vodafone signal is so poor at home that it's almost impossible to use my phone without the Sure Signal, so I either need to resolve or change networks urgently as I work from home. Help!

[Retired-Simon]

Hi bandituk,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Simon

[bandituk]

Thanks for the response Simon. It's currently working but I'll do the above next time it isn't!