Sure Signal suspended

[keredB1]

S/N  21230515518

I attempted to connect using my Sure Signal unit with no result. On investigating I discovered vodofone had sent an email advising it had been suspended due to inactivity.

Can anyone advise how I can restore the Sure Signal ?

keredb1

Additional- 10Jan15

The first LED is now stuck in flashing mode.

Reading through other posts, I may have had a firmware update error which resulted in the device being suspended.

12Jan15- SureSignal restored.

Spoke to an agent at vodafone who confirmed a sever fault. Restored my permissions in less than 2 minutes. I was able to use 3G the following day. 

[Paffman]

"An Unexpected Error has occurred.

• Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID: 5B6E6466.

  Click your browser's Back button to continue.

Return to my original page"

:smileyvery-happy: :smileyvery-happy: :smileyvery-happy:

They can't give out the right URL link, what hope is there for fixing the Sure Signal boxes :smileywink:

That's the second link to the statement that didn't work, maybe they don't want us to read it :smileysurprised:

[drey_p]

As stated before, please use this link to the statement.

[Paffman]

Yes and I have stated before BOTH the original links were NOT working.

If you can get the link right why can't they fix a Sure Signal :smileywink:

[Retired-Laura]

Hi everyone,

This link seems to be working fine.

If you're having issues veiwing this information, please clear your cache, cookies and try from another browser.

Cheers,

Laura

[Paffman]

Hi Laura,

Yes the links are working fine now, but they weren't.

If you could just replay to my other post, that would be great. I've sorted out my original issue myself, but that has presented another error message. Nearly there...

[rew82]

Whatever you guys at VF did last night thank you. My SS has now registered with your servers and I'm receiving full 3G in all its glory! 👍

[Cordelia001]

Nothing has happened with my SS, still not working