Sure Signal v1 drops calls when I get an inbound call on landline

[cheadle3G]

My SS v1 generally works OK, but have noticed that if I am on a voice call on mobile, via SS, that call will drop if someone calls inbound on the voice line of our broadband connection. This seems odd - it's like you can only have one voice call at a time?

I havent seen anyone else report this on the forum - any ideas?

[Jenny]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[cheadle3G]

Hi Jenny, i couldnt see anything in the troubleshooting thread to help.

here's the speed test result

http://www.speedtest.net/my-result/3212081244

ping test result

http://www.pingtest.net/result/91446716.png

IP Address

2.26.12.226

S/S serial number 21228589293

Trace command

Microsoft Windows [Version 6.2.9200] (c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\tony>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     *        *        *     Request timed out.   2  dellxps.Belkin [192.168.2.2]  reports: Destination host unreachable

Trace complete.

C:\Users\tony>

It's actually working fine apart from this odd problem.

[Retired-Simon]

Hi cheadle3G

Thanks for your reply.

Your speed and ping tests are fine and your IP is white listed.

If you can’t get a connection past hop 1 then there is an issue with your ISP and your internet connection.

When you make the call, how many bars are showing as it would appear your phone isn’t connecting to the Sure Signal?

Thanks

Simon

[cheadle3G]

Hi just tried the TraceRT again and got different results this time:

C:\Users\tony>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  192.168.2.1   2     7 ms     6 ms     6 ms  213.1.112.149   3     7 ms     7 ms     5 ms  213.1.116.78   4    13 ms    13 ms    11 ms  213.1.78.82   5    14 ms    12 ms    11 ms  213.1.67.252   6    14 ms    14 ms    16 ms  213.1.79.10   7    19 ms    12 ms   279 ms  213.1.79.85   8    14 ms    13 ms    12 ms  87.237.20.246   9    28 ms    18 ms    13 ms  81.52.188.155  10    17 ms    16 ms    16 ms  tengige0-13-0-0.lontr1.London.opentransit.net [ 93.251.241.43]  11    24 ms    25 ms    25 ms  level3-1.GW.opentransit.net [193.251.255.80]  12    21 ms    20 ms    20 ms  vl-3601-ve-225.csw2.London1.Level3.net [4.69.16 .145]  13    30 ms    25 ms    25 ms  ae-230-3606.edge4.London1.Level3.net [4.69.166. 1]  14    78 ms    31 ms    35 ms  195.50.122.66  15    31 ms    30 ms    30 ms  85.205.116.14  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

But when I make a call I've got 4 bars and H on so I guess it's working pretty well?

[Retired-Kay]

Hi cheadle3G, 

If you have 4 bars and H then this is a good connection. 

Your upload speed is quite low so even though it is enough to successfully make/receive calls, if multiple devices try to use the connection this may cause issues (such as dropped calls).

Thanks,

Kay 

[cheadle3G]

Hi Kay, that makes sense actually, my broadband is OK but I cant get a higher speed where I live, so that may explain tne odd problem that i have. thanks.