Sure Signal v1 stopped working

[mozzas]

Hi

I went away for a few days and have returned to find my sure signal (version 1) not working

The power light is on solid

2nd light blinking slowly

I have reset, tried different cable, different router and different broadband connection - still the same.

Internet working fine with broadband speed 3.41mbps down, 0.68mbps up, ping 39.88

Serial No. 21228581357

IP 84.92.86.207

Don't know how to do a trace route? Do I need to?

Please can you help, resync, or something.

Many thanks

[BandOfBrothers]

Hello. 

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

The option entitled 'Issue not Listed ' shows how to run a traceroute. 

[mozzas]

Thanks, but you obviously didn't read my post. I've already been through that list, hence why I put the details in the post.

To be clearer - The help only shows how to do the trace route for PC and I'm on a Mac - so it didn't work for me.

Any help appreciated.

[BandOfBrothers]

Hi,

i added the the link to highlight the link part to use to create / run a trace-route as you said "Don't know how to do a trace route? Do I need to?"

I see you've tried another power cable. It maybe beneficial to try another. A suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc

[mozzas]

FYI - Traceroute on a Mac:

Open the Terminal app

Type: traceroute 212.183.133.177

So my sure signal is still not working.

To clarify:

I have worked through the troubleshooting steps - see first post.

The power light is on solid

2nd light blinking slowly

I have reset, tried different ethernet cable, different router and different broadband connection - still the same.

Internet working fine with broadband speed 3.41mbps down, 0.68mbps up, ping 39.88

Serial No. 21228581357

IP 84.92.86.207

My traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  www.routerlogin.com (192.168.0.1)  3.868 ms  1.221 ms  2.748 ms

2  lo0.central10.psb-bng02.plus.net (195.166.130.253)  33.268 ms  34.541 ms  33.664 ms

3  411.be6.psb-ir02.plus.net (84.93.253.111)  34.095 ms

    411.be6.psb-ir01.plus.net (84.93.253.107)  33.520 ms  38.776 ms

4  195.99.125.134 (195.99.125.134)  33.699 ms  33.123 ms  35.227 ms

5  peer6-hu0-11-0-1.telehouse.ukcore.bt.net (195.99.127.13)  35.776 ms  35.147 ms

    62.172.103.23 (62.172.103.23)  34.321 ms

6  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  34.610 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  33.616 ms

    t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  34.783 ms

7  166-49-211-254.eu.bt.net (166.49.211.254)  34.276 ms  34.813 ms  34.400 ms

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

Forgive my scepticism but I can't believe a different power supply will fix it.

Please can someone from Vodafone help - thank you.

[mozzas]

I managed to get through on the helpline.

Reset and Resync - sorted within about an hour

[Colleen]

@mozzas Thanks for letting us know the resync has worked and everything is now resolved.