Sure Signal v1

[sminett]

My sure signal has not worked for sometime - but now I need to use the mobile more often at home and I am  unable to resolve issues having tried everything suggested by vodafone tech support and various on-line forums.

Unit has been hard reset, de registered, re registered. set on a DMZ on a BT homehub 3   with speedtest results of:

6.44Mbps down,

0.96mps up,

ping of 22ms.

Have changed power supply (3A) , new ethernet cable, changed ports on router.

Have confirmed with service provider (BT) technical support that they are not blocking any ports.

1st, 2nd and 4th light illuminate, but no 3G signal provided and no connection light shows when using phone.

s/n 21222193134

> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]
  2    28 ms    14 ms    14 ms  host81-134-112-1.in-addr.btopenworld.com [81.134
.112.1]
  3    14 ms    14 ms    14 ms  213.120.182.141
  4    15 ms    14 ms    14 ms  213.120.161.82
  5    19 ms    15 ms    17 ms  31.55.164.59
  6    15 ms    16 ms    16 ms  31.55.164.107
  7    19 ms    19 ms    18 ms  acc1-10Gige-0-5-0-4.bm.21cn-ipp.bt.net [109.159.
248.96]
  8    53 ms    23 ms    23 ms  109.159.252.202
  9    18 ms    18 ms    19 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
 10    23 ms    24 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11     *       21 ms    20 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16

using an iPhone 6 , with mobile data on, 4G enabled.

Any other ideas apart from changing provider ? my HTC mobile on Orange will connect via standard wifi.

[AndroidFamily]

Similar problem here too:

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Jason>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1     1 ms     1 ms     1 ms SkyRouter.Home [192.168.0.1]

2     *       *       *     Request timed out.

3   17 ms   17 ms   17 ms 0278095a.bb.sky.com [2.120.9.90]

4   20 ms   18 ms   19 ms lndgw2.arcor-ip.net [195.66.224.124]

5   17 ms   16 ms   16 ms 85.205.0.86

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *        *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *      *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

C:\Users\Jason>

[sminett]

On my 2nd or 3rd call to level 3 suresignal support - they inform me that my SureSignal v1 has below current rev software and they are going to push an update, the device will reset. and it may take up to 24 hrs.

Once that has happened I should hard reset my iPhone as well.

I will see if this resolves it tomorrow....

[sminett · Accepted solution]

The software update resolved issue, now I will take off DMZ and put back on proper network. Frustrated how many calls and on line support chats this took to resolve, it's a basic support check to ensure unit is at latest rev level, and perhaps even a basic maintenance service to poll every connected device and push out updates automatically.

[LeeJS]

Hi @sminett 

Thanks for letting us know that you've been able to get this fixed.

@AndroidFamily - I've replied to you here.

Thanks,

Lee