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Sure Signal v1

Wshark
2: Seeker
2: Seeker

My sure signal V1 stopped working a few months ago after four years of service, Over the four years I have had to perform a few resets as expected and they have always worked. This time it seems to be something worse as I have performed countless resets to no avail.

 

The last time I remember it working was August, since then I have been trying to get it working.

 

My sure signal V1 has a solid top light and flashes on the second and fourth then they all reset and it cycles through again.it repeats this indefinitely. I can see network activity on the network port and have changed it to a different router to test.

 

I have changed the network cable - no difference

 

Are you able to check if firmware has been updated on my Sure Signal? 

 

My Serial is 21196853549

My IP is 87.81.141.37

 

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 <1 ms <1 ms 1 ms sitecomwl306.sitecomwl306 [192.168.0.50]
2 1 ms 3 ms 1 ms 192.168.0.1
3 * * * Request timed out.
4 17 ms 17 ms 13 ms 02780896.bb.sky.com [2.120.8.150]
5 74 ms 14 ms 14 ms lndgw2.arcor-ip.net [195.66.224.124]
6 100 ms 15 ms 17 ms 85.205.0.93
7 * * * Request timed out.
8 * * * Request timed out.

9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
Continues to 30 Request timed out.

 

Please help!!

Many Thanks

 

3 REPLIES 3

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi @Wshark,

 

Unfortunately, it sounds like your Sure Signal is faulty. 

 

As it's outside of the warranty period, we're unable to repair it. You can order a new one once stock arrives here

 

Thanks, 

 

Kay

philsull
4: Newbie

Mine did the same, it was the power supply breaking down on the the last part of boot up, probably the 3G radio current surge.  Just replaced it with a 12v 2A wired the same  - sorted.

 

Phil

Hi Philsull

 

Funny you should mention about the power supply, I had to replace the PSU around July\August as I noticed the unit was without power one day, so I ordered a replacement from Ebay. come to think of it I am not sure now if it worked since.

 

Thanks for the reply, I will order a new original PSU replacement and post the update.