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Solution

Sure Signal v2 Stopped working when phone upgraded

PeeG
3: Seeker
3: Seeker

I upgraded a couple of months ago and the Sure Signal stopped working. It was re-registered at the time but has never allowed me to register with the new phone, despite the number being the same.

Speed Test

Ping 51ms

Download 16.45 Mbps

Upload 0.92 Mbps

 

Ping Test

Ping 42ms

Jitter 36ms

 

IP Address

84.92.122.128

 

Trace Route

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Seniors>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 3 ms 15 ms www.routerlogin.com [192.168.0.1]
2 42 ms 18 ms 18 ms 205.core.plus.net [195.166.130.205]
3 70 ms 19 ms 19 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 80 ms 23 ms 23 ms ldngw1.arcor-ip.net [195.66.224.209]
5 72 ms 21 ms 22 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Sure Signal number

40114633692

 

thanks

 

1 ACCEPTED SOLUTION

Retired-EricChe
Moderator (Retired)
Moderator (Retired)

@PeeG

 

We've resynchronised your Sure Signal against the network at our side. This can take up to 24 hours to fully process and during this time the Sure Signal may reboot and the lights may flash on and off.

 

Once 24 hours has passed, please reboot your phone to refresh the connection. If the issues still persist after this time, let us know and we'll look further into this for you.

View solution in original position

6 REPLIES 6

T_Scarface_M
16: Advanced member
16: Advanced member

Hi there,

 

It seems like you might need to call Customer service via 191 or Live Chat through website as they will have to manually go into your account and correct the sure signal details. 

 

Hope this helps.

Retired-EricChe
Moderator (Retired)
Moderator (Retired)

@PeeG

 

We've resynchronised your Sure Signal against the network at our side. This can take up to 24 hours to fully process and during this time the Sure Signal may reboot and the lights may flash on and off.

 

Once 24 hours has passed, please reboot your phone to refresh the connection. If the issues still persist after this time, let us know and we'll look further into this for you.

bbutcher
2: Seeker
2: Seeker

Hi

 

I too have this issue. I changed my sim and deregistered the sure signal and have reset many times but I still have the signal and mobile light flashing constantly since Friday. I have restarted my router and my speed seems fine. I have called Vodafone who said I am re registered and they would reset it their end and to wait 6 hours. I did that. Another phone call and I have to reset again and wait 24 hours. Have done this and its still not working. Everything was working fine until I had to do a reset. I can't add numbers onto my sure signal either I get an error message saying we're working hard to fix the issue, so please try later 500,1024. I am now currently trying the box around my neighbours house and its nearly been 24 hours and both lights are still flashing.

 

I keep updating this by the way as I am getting no replies!

 

The tests I've done:

  

Ping: 46ms

Download: 5.73mbps

Upload: 0.36mbps

 

http://www.speedtest.net/my-result/4856663099

 

Serial no 40112856105

ISP 86.137.75.39

 

Traceroute

 

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets

1  192.168.1.254 (192.168.1.254)  42.479 ms  1.032 ms  0.992 ms

2  217.32.99.186 (217.32.99.186)  26.958 ms  28.076 ms  27.690 ms

3  217.32.99.193 (217.32.99.193)  26.950 ms  28.552 ms  27.707 ms

4  213.1.69.126 (213.1.69.126)  33.211 ms  34.285 ms  33.686 ms

5  217.41.169.103 (217.41.169.103)  33.169 ms  34.272 ms  33.451 ms

6  217.41.169.245 (217.41.169.245)  34.208 ms  34.520 ms  33.949 ms

7  213.120.179.83 (213.120.179.83)  34.186 ms  34.594 ms  34.186 ms

8  acc2-xe-2-1-2.sf.21cn-ipp.bt.net (109.159.255.225)  32.466 ms

    acc2-10gige-9-3-0.sf.21cn-ipp.bt.net (109.159.251.223)  33.795 ms

    acc2-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.227)  33.428 ms

9  core1-te0-2-2-0.ilford.ukcore.bt.net (109.159.251.145)  44.231 ms

    core2-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.47)  43.019 ms

    core1-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.53)  40.007 ms

10  peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134)  50.986 ms

    peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112)  40.793 ms

    peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134)  40.446 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  45.942 ms  47.179 ms  43.693 ms

12  85.205.0.86 (85.205.0.86)  41.979 ms  43.374 ms  40.940 ms

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Hi

 

I too have this issue. I changed my sim and deregistered the sure signal and have reset many times but I still have the signal and mobile light flashing constantly since Friday. I have restarted my router and my speed seems fine. I have called Vodafone who said I am re registered and they would reset it their end and to wait 6 hours. I did that. Another phone call and I have to reset again and wait 24 hours. Have done this and its still not working. Everything was working fine until I had to do a reset. I can't add numbers onto my sure signal either I get an error message saying we're working hard to fix the issue, so please try later 500,1024. I am now currently trying the box around my neighbours house and its nearly been 24 hours and both lights are still flashing.

 

I called Vodafone again this morning and spoke to a very unprofessional man who told me the box was no good without knowing any of my tests and suggested I used it on the Christmas tree. Not happy with this unprofessional response.

 

PS I did join in on another thread but didn't get any replies.

 

The tests I've done:

  

Ping: 46ms

Download: 5.73mbps

Upload: 0.36mbps

 

http://www.speedtest.net/my-result/4856663099

 

Serial no 40112856105

ISP 86.137.75.39

 

Traceroute

 

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets

1  192.168.1.254 (192.168.1.254)  42.479 ms  1.032 ms  0.992 ms

2  217.32.99.186 (217.32.99.186)  26.958 ms  28.076 ms  27.690 ms

3  217.32.99.193 (217.32.99.193)  26.950 ms  28.552 ms  27.707 ms

4  213.1.69.126 (213.1.69.126)  33.211 ms  34.285 ms  33.686 ms

5  217.41.169.103 (217.41.169.103)  33.169 ms  34.272 ms  33.451 ms

6  217.41.169.245 (217.41.169.245)  34.208 ms  34.520 ms  33.949 ms

7  213.120.179.83 (213.120.179.83)  34.186 ms  34.594 ms  34.186 ms

8  acc2-xe-2-1-2.sf.21cn-ipp.bt.net (109.159.255.225)  32.466 ms

    acc2-10gige-9-3-0.sf.21cn-ipp.bt.net (109.159.251.223)  33.795 ms

    acc2-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.227)  33.428 ms

9  core1-te0-2-2-0.ilford.ukcore.bt.net (109.159.251.145)  44.231 ms

    core2-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.47)  43.019 ms

    core1-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.53)  40.007 ms

10  peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134)  50.986 ms

    peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112)  40.793 ms

    peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134)  40.446 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  45.942 ms  47.179 ms  43.693 ms

12  85.205.0.86 (85.205.0.86)  41.979 ms  43.374 ms  40.940 ms

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I have also tried a different power supply and ethernet cable. Since speaking to the very unhelpful man on the phone, the mobile light has gone out and the system light still flashes.

Just an update - the system light then went solid and now miraculously works!! Clearly it was something that needed to be done their end and the unhelpful man must have done something but who knows what it was!?! So after a week of having no phone signal, calling and posting numerous times it now works and it was all down to Vodafone's end. What a nightmare and terrible customer service all round!!