Sure Signal v2 both lights flashing and constant emails re. the box having moved

[dannyyoung]

Hi there

My Sure Signal power light is on, both the white lights are flashing.  I constantly get messages saying that the Sure Signal has moved, I go into the website, re-set the postcode information to confirm the location, only to get the same message again the next day.

The serial number is 40110922628.

Can you please let me know how to fix this?

Thanks

Danny

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[dannyyoung]

Hi Matt

Here are the answers:

Speedtest - Ping 47ms, download speed 9.86 Mbps, upload speed 0.79 Mbps

Ping - Packet loss 0%, ping 50ms, jitter 12ms, grade B

External IP address - 2.220.106.202

VSS Traceroute command:

C:\Users\dannyy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     3 ms     5 ms     3 ms  192.168.2.1   2     *        *        *     Request timed out.   3    47 ms    58 ms    45 ms  ip-84-38-37-52.easynet.co.uk [84.38.37.52]   4    50 ms    56 ms    45 ms  02780a9b.bb.sky.com [2.120.10.155]   5    40 ms    40 ms    57 ms  ae99.edge3.London2.Level3.net [212.187.201.57]   6    41 ms    81 ms    40 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  7    41 ms    48 ms    40 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]   8    46 ms    41 ms    41 ms  ae-44-44.ebr1.London1.Level3.net [4.69.167.30]   9    41 ms    49 ms    41 ms  ae-57-112.csw1.London1.Level3.net [4.69.153.118]

 10    41 ms    47 ms    42 ms  ae-121-3507.edge4.London1.Level3.net [4.69.166.9 ]  11    57 ms    62 ms    61 ms  195.50.122.66  12    55 ms    55 ms    58 ms  85.205.116.10  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Users\dannyy>

Please let me know if you need any more info?

Thanks

Dan

[Retired-James]

Hi dannyyoung,

You can get this sorted by logging into the Sure Signal dashboard online, changing the postcode that the Sure Signal is registered at to ST1 5GP for 10 minutes and then changing it back.

This will authenticate the location again for you.

James

[dannyyoung]

Hi James

Thanks for this, I will try it.  Interestingly, when I look at the dashboard, it shows my postcode which is slightly different and one that I have never entered before.

I'll change it to ST1 5GP and then change it back and see how that goes.

Thanks

Danny

[dannyyoung]

Hi guys both white lights are still flashing on my sure signal, can someone take a look at my results please?

Cheers

[dannyyoung]

Hi, I have also had another email and text saying my sure signal has moved - again. It hasn't. Please help, I've had this for ages now and it has never worked!

[Sukhi]

Hi dannyyoung

Thanks for the update here.

I have manually updated the location profile for you today which should stop these messages from being sent.

If you have any other problems, please let me know.

Thanks

Sukhi

[dannyyoung]

Thanks - what about the lights flashing constantly?

[Ben_H]

Hi Danny,

Thanks for the update. The lights will flash on your Sure Signal to let you know which functions are active. Your manual will let you know what each light means.

You can also use the Troubleshooting Guide to find out what certain light sequences mean should you be struggling to use the device.

Cheers, Ben