Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Vodafone Sure Signal

Sure Signal v2 not connecting

SOLVED
View solved solution
Highlighted
3: Seeker Silver

My v2 Sure Sugnal has not been able to connect. It sits with the two white lights flashing together and the network activity light flashing rapidly.

 

I have tried leaving it for over 24 hour hours without any change. I have reset the sure signal and tried two different routers. Both of which were otherwise working correctly.

 

My other details are:

 

Sure Signal v2 Serial 40112211418

Router: Sky Hub SR102
IP Address 188.222.91.120
Down 25 Mbps
Up 5 Mbps

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 192.168.16.1 (192.168.16.1) 0.672 ms 0.666 ms 0.862 ms
2 * * *
3 be378.pr2.enlba.isp.sky.com (2.120.8.90) 22.243 ms 22.236 ms 22.229 ms
4 lag-102.ear1.London1.Level3.net (212.113.9.141) 20.531 ms 20.506 ms 21.886 ms
5 Vodafone-level3-200G.London1.Level3.net (4.68.72.94) 20.508 ms 21.844 ms 21.861 ms
6 ae18-xcr1.lnd.cw.net (195.2.24.157) 22.137 ms 18.919 ms 18.902 ms
7 ae22-xcr1.lns.cw.net (195.2.30.61) 18.849 ms ae15-xcr1.lns.cw.net (195.2.30.114) 18.890 ms ae36-xcr1.lns.cw.net (195.2.25.170) 18.879 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

 

 

 

 

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

@mccreton

Your Sure Signal is showing as connecting to our servers today.

I've processed a resync for you now. Please wait 6 hours before resetting the device. 

Let us know you get on. 

View more options
10 REPLIES
Moderator

@mccreton

Your Sure Signal is showing as connecting to our servers today.

I've processed a resync for you now. Please wait 6 hours before resetting the device. 

Let us know you get on. 

View more options
3: Seeker Silver

Thanks very much, that seems to have done the trick. Its now connected and my phone is picking up a signal.

 

 

View more options
2: Seeker Bronze

Hello, I seem to have a similar problem. I've path ping'd as below:

 

C:\Users\Home>pathping 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

0 AMDX64PC [192.168.0.13]
1 www.routerlogin.com [192.168.0.1]
2 host-89-240-200-1.as13285.net [89.240.200.1]
3 host-78-151-238-129.as13285.net [78.151.238.129]
4 host-78-151-238-128.as13285.net [78.151.238.128]
5 host-78-144-13-165.as13285.net [78.144.13.165]
6 ae12-xcr1.ltw.cw.net [195.2.23.137]
7 ae32-xcr1.lns.cw.net [195.2.24.126]
8 * * *
Computing statistics for 175 seconds...

 

Can you help/re-sync please?

 

Thanks...

View more options
Moderator

@dgjeffrey7096 - The traceroute you provided is missing some details. So we can look into this further, please copy and paste this in full (including all hops) along with the following information:

 

  • Your speed test results from here.
  • Your ping test results from here.
  • Your external IP address from here.
  • Your Sure Signal serial number: 

VSS Traceroute command
On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear.
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

View more options
2: Seeker Bronze

Hello,

 

Thank you for the reply. Please see the information requested:

 

Ping 30ms

Up speed 4.43Mb

Down speed 0.58Mb

Ext IP 89.240.202.81

Serial #: 40112855792

tracert:

C:\Users\Home>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    26 ms    26 ms    26 ms  host-89-240-200-1.as13285.net [89.240.200.1]
  3    28 ms    28 ms    29 ms  host-78-151-238-129.as13285.net [78.151.238.129]
  4    29 ms    28 ms    27 ms  host-78-151-238-128.as13285.net [78.151.238.128]
  5    30 ms    30 ms    30 ms  host-78-144-13-165.as13285.net [78.144.13.165]
  6    30 ms    29 ms    30 ms  ae12-xcr1.ltw.cw.net [195.2.23.137]
  7    30 ms    29 ms    29 ms  ae32-xcr1.lns.cw.net [195.2.24.126]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *     ^C

 

 

I do live in the sticks so the speeds are not bad for here. The unit has worked for some years successfully.

Thanks for your help.

View more options
Moderator

Thanks for getting back to us with these details @dgjeffrey7096.

A Sure Signal does need a minimum of 1Mbps download and upload speeds to function correctly. You'd need to speak with your Internet Service Provider (ISP) for help with your speeds Smiley Happy

View more options
2: Seeker Bronze

Hello - Has this changed as I've used if for years with the same ISP and network? Vodafone have been sucessfully connecting to it for about 3 years?

Thanks

View more options
Moderator

Hi @dgjeffrey7096, it may be that your upload and download speeds have differed. This could be for a number of reasons, such as maintenance in your area - however you'd need to speak with your Internet Service Provider for more information on this. 

View more options
2: Seeker Bronze

Hello,

 

Thanks for the reply. It's pretty standard in terms of performance for the area and has been for about 6 years. ISP advises no maintenance and looking back at my records he speeds are consistent since 2014. I have an EE box connected (for work) and this is fine?

View more options
Moderator

@dgjeffrey7096 If you're still facing issues, I'd recommend testing the Sure Signal at a different location. This will help determine if the fault lies with your ISP, setup or the Sure Signal.

 

View more options