Sure Signal v3 Not Working (Power light flashing red, two solid orange lights)

[mctavish]

Hi,

My version 3 Sure Signal has suddenly stopped working.  I've tried turning off then back on again several times, checked the internet connection, tried a hard reset - all to no avail.

Serial Number: 42150511154

Power light: Flashing red

Internet light: off

In Service light: Solid orange

In Use light: Solid orange

Speed Test

Ping: 39ms

Download: 8.46Mbps

Upload: 0.67Mbps

Ping Test

Line quality: B

Packet Loss: 0%

Ping: 56ms

Jitter: 24ms

External IP Address: 176.27.63.189

Tracert:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter.home (192.168.1.1)  3.942 ms  2.070 ms  1.954 ms

 2  * * *

 3  02780a30.bb.sky.com (2.120.10.48)  60.665 ms  56.000 ms  64.866 ms

 4  02780a99.bb.sky.com (2.120.10.153)  57.605 ms  55.269 ms  56.759 ms

 5  85.205.0.93 (85.205.0.93)  60.658 ms  56.721 ms  68.849 ms

 6  * * *

 7  * * *

 8  * * *

Many thanks

Mctavish

[theyerbs]

Same here - flashing red / 2 solid orange

worked for the last year witjh no issues, was working friday (last time used)

serial - 40140917929

all other internet working

myIP =212.159.77.197

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    25 ms    24 ms    25 ms  lo0-central10.pcl-ag05.plus.net [195.166.128.186
]
  3    27 ms    36 ms    37 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.17
8]
  4    24 ms    24 ms    24 ms  xe-1-2-0.pcl-cr02.plus.net [212.159.0.210]
  5    27 ms    25 ms    38 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  6    24 ms    24 ms    24 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  7    28 ms    28 ms    27 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  8    26 ms    25 ms    26 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *

[SwindonVillan]

Guys, there a whole host of people reporting exactly the same problems in this forum:

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

Thats atleast 10 people reporting it this morning

[theyerbs]

working agian this evening

[mctavish]

Yes, same here. Came back online some time after 5pm.

[Retired-Sarah]

Hi everyone,

We were aware of a brief outage that was affecting Sure Signals.

We’ve been advised that this has now been resolved.

Please reset your Sure Signal and this should have it back up and running for you.

We apologise for any inconvenience and if you’re still facing an issue, just let us know.  

Thanks,

Sarah