Sure Signal v3 Overheating?

[jasperre]

It seems the device is getting stupidly hot and I don't see why. I was in the middle of a call and then it just turned itself off and rebooted and the only reason I can think why is because it's overheating. Before you tell me to make sure it's well ventilated, it's in a wall socket by itself, and I don't understand how I can make it more ventilated. Is it a fault with the unit or should I expect this to happen as if that's the case then it's useless and no point me having it. Had it for a few days, and when it just rebooted itself, it took maybe 5mins to go back to working, but it still feels incredible hot to the touch. If it's not the heat, then something else is causing it to reboot which obviously isn't acceptable. And before you ask, here are my specs Speed Test: Download 31.33mbps Upload 2.01mbps Ping 8ms Ping Test: Ping 16ms Jitter 1ms External IP Address: 94.171.254.180 Sure Signal Ser No: 40132717782 Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\johnny>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 11 ms 9 ms 10 ms 10.25.252.1 2 10 ms 10 ms 10 ms aztw-core-2b-ae6-723.network.virginmedia.net [80 .1.242.105] 3 14 ms 12 ms 13 ms brhm-bb-1c-ae13-0.network.virginmedia.net [80.1. 240.177] 4 * * * Request timed out. 5 33 ms 34 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124] 6 34 ms 39 ms 33 ms 85.205.116.14 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\johnny> Any help would be appreciated

[Retired-Lee]

Hi there jasperre,

Thanks for letting us know about this.

How hot is the Sure Signal?

If it's rebooting all the time and it's hot, I'd be looking at a repair/replacement.

Vodafone repairs

Cheers,

LeeH

[jasperre]

Hi lee

I'd say the temperature feels like I've just poured boiling water into a mug and I hold my hands against the mug (it's the best analogy I can come up with as I don't have a thermometer to measure the exact heat).

I only picked it up on Tuesday last week, and it's a brand new one. I just didn't expect it to get so hot.

[Retired-Dave]

Hi jasperre,

If you only got it that recently, you're still within the frst 7 working days.

That means you're still able to pop back to the store with the receipt and swap it if you're concerned. It does sound a litte too hot.

Dave

[NickDean24]

Hi

I'm on my second SS v3 as the first overheated and blew up. The second one also gets very hot but is still working after 2 days. Is it meant to get hot? As the previous chap said its difficult to ventilate as its plugged in.

I think i got the last unit in the country but had to get it from voda head office, Newbury so I'm hoping it holds together until you sort out your failing supply issue.

Thanks

Nick

[Retired-Matt_B]

Hi @NickDean24,

The Sure Signal is designed to reach hot temperatures and cope.

It has been thoroughly tested and is safe. The device uses a radio, so can get hot by nature. 

If it gets too hot and overheats, the fuse will blow and you may notice some fine residue and a small amount of smoke. This is perfectly normal and it's designed to do this.

Thanks, 

Natt B

[gsmsecure]

Please take a look at my post (link below) in relation to SureSignal V3 units failing with all lights out and the reasons why..

IF YOUR DEVICE HAS FAILED WITH THE LIGHTS OUT THEN THERE IS A GOOD CHANCE INTERNAL COMPONENTS HAVE BEEN DESTROYED BY HEAT AND CONTINUING TO LEAVE IT CONNECTED CARRIES A SMALL FIRE RISK. VODAFONE SHOULD NOT BE RECOMMENDING ANY OTHER ACTION THAN TO REMOVE IT FROM THE MAINS IMMEDIATELY.

Please report the failed unit to Trading Standards via Consumer Direct on 0345 4040506 who are investigating why so many of these units are failing catastrophically and that they are potentially a fire hazard when they do fail.

Trading Standards need to know about any failure where all lights are out as it is suspected that components on the power supply PCB has suffered extreme heat or voltages. Whether or not Vodafone replace under warranty or you have been told to go buy another, report it.

If you were near to the unit when it failed you probably would have witnessed a loud bang with a bright flash.

These units fail anytime from new within a week to around two and a half years. Consumer law covers you to claim compensation or a refund as you should have reasonably expected it to have lasted longer.

You can use the UK courts to claim for up to six years from date of purchase so even if yours failed a while ago you can still make a claim.

For over three years Vodafone claim these devices are reliable and safe and have not addressed why so many are failing with heat damaged components inside.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...