cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal v3 & Sky Hub - reposted with additional test info.

Peterbel
3: Seeker
3: Seeker

 

Hi,

 

Re-posting with additional test information

 

I've had a Sure Signal v3 device for about a month mow. At first it worked perfectly. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their braodband service with no changes to the facotry settings. There are no other problems on the broadband service.

Most commonly the lights showing are Power - flashing, Internet - Orange, In Service - off, In Use - off.  The other combination I've observed is Power - flashing, Internet - Orange, In Service - Orange, In Use - off

I have reset both devices, changed the port the cable plugs into the router, changed the cable, changed the socket the SS is using all to no avail.

Unplugging the SS solves the problem but I'm now having to do this several times a day, which is useless.

Here are the results from the tests

 

Speed Test

Ping: 23ms

Download: 9.24Mbps

Upload: 0.91 Mbps

 

Ping Test

To Maidenhead <50miles

Ping: 28ms

Jitter: 3ms

Line Quality B*

 

IP Address

5.67.196.114

 

Sure Signal serial number

40133464350

 

The trace route for the SS in the state described above:

 

tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]

  2     *        *        *     Request timed out.

  3    32 ms    31 ms    32 ms  ip-89-200-131-212.ov.easynet.net [89.200.131.212

]

  4    26 ms    26 ms    27 ms  ae99.edge3.London2.Level3.net [212.187.201.57]

  5    26 ms     *       25 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

 

  6    25 ms    26 ms    26 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]

  7    26 ms    25 ms    25 ms  ae-42-42.ebr1.London1.Level3.net [4.69.167.22]

  8    26 ms    27 ms    26 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

 

  9    72 ms    25 ms    26 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166.1

3]

 10    45 ms    43 ms    47 ms  195.50.122.66

 11    43 ms    46 ms    43 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

 

1 ACCEPTED SOLUTION

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Peterbel, 

 

Your Sure Signal was running an old firmware version. I've had a new version sent over so please don't do a reset or turn your Sure Signal off for the next 24 hours. 

 

After this time please speak to your Internet service provider and ask them to set the dhcp lease time to the maximum variable it can be and ask them to make sure UPNP is enabled. 

 

Let me know how you get on, 

 

Kay

View solution in original position

3 REPLIES 3

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Peterbel, 

 

Your Sure Signal was running an old firmware version. I've had a new version sent over so please don't do a reset or turn your Sure Signal off for the next 24 hours. 

 

After this time please speak to your Internet service provider and ask them to set the dhcp lease time to the maximum variable it can be and ask them to make sure UPNP is enabled. 

 

Let me know how you get on, 

 

Kay

 

Hi Kay,

 

I have emailed Sky with the configuration requests however since the firmware was upgraded a couple of days ago I have had zero problems and no need to unplug the SS device !

 

Thank you.

 

Regards,

 

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi Peterbel,

 

I think we can mark that one up in the 'win' column then. I'm glad to see the update helped to get you online. :Smiling:

Cheers, Ben