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15-12-2013 06:14 PM
Hi,
Re-posting with additional test information
I've had a Sure Signal v3 device for about a month mow. At first it worked perfectly. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their braodband service with no changes to the facotry settings. There are no other problems on the broadband service.
Most commonly the lights showing are Power - flashing, Internet - Orange, In Service - off, In Use - off. The other combination I've observed is Power - flashing, Internet - Orange, In Service - Orange, In Use - off
I have reset both devices, changed the port the cable plugs into the router, changed the cable, changed the socket the SS is using all to no avail.
Unplugging the SS solves the problem but I'm now having to do this several times a day, which is useless.
Here are the results from the tests
Speed Test
Ping: 23ms
Download: 9.24Mbps
Upload: 0.91 Mbps
Ping Test
To Maidenhead <50miles
Ping: 28ms
Jitter: 3ms
Line Quality B*
IP Address
5.67.196.114
Sure Signal serial number
40133464350
The trace route for the SS in the state described above:
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 32 ms 31 ms 32 ms ip-89-200-131-212.ov.easynet.net [89.200.131.212
]
4 26 ms 26 ms 27 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 26 ms * 25 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 25 ms 26 ms 26 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 26 ms 25 ms 25 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 26 ms 27 ms 26 ms ae-56-111.csw1.London1.Level3.net [4.69.153.114]
9 72 ms 25 ms 26 ms ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
10 45 ms 43 ms 47 ms 195.50.122.66
11 43 ms 46 ms 43 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Solved! Go to best answer.
16-12-2013 11:42 AM
Hi Peterbel,
Your Sure Signal was running an old firmware version. I've had a new version sent over so please don't do a reset or turn your Sure Signal off for the next 24 hours.
After this time please speak to your Internet service provider and ask them to set the dhcp lease time to the maximum variable it can be and ask them to make sure UPNP is enabled.
Let me know how you get on,
Kay
16-12-2013 11:42 AM
Hi Peterbel,
Your Sure Signal was running an old firmware version. I've had a new version sent over so please don't do a reset or turn your Sure Signal off for the next 24 hours.
After this time please speak to your Internet service provider and ask them to set the dhcp lease time to the maximum variable it can be and ask them to make sure UPNP is enabled.
Let me know how you get on,
Kay
18-12-2013 02:23 PM
Hi Kay,
I have emailed Sky with the configuration requests however since the firmware was upgraded a couple of days ago I have had zero problems and no need to unplug the SS device !
Thank you.
Regards,
19-12-2013 11:12 AM