Sure Signal v3 dissapeared

[Colinoxford]

Installed the sure signal and reged it ok got handsets to work on it.

but its just gone, and i cant see any reference to it in my account settings either

all i can see is a solid red light on and that it 

not sure what to do now ?

[Colinoxford]

hmm mangsed to find the dashboard in my account  its saying registered and active

but all i see on the v3 box is a solid red light, no other lights 

[Sukhi]

Hi Colinoxford

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Colinoxford]

sorry to highack the thread but i am also having the same issue 

solid red light and no other lights on, I have had this just over a week and not happy that theres a problem already 

can you do the resync thingy for me please ?

Serial Number * 40133873386 Status active

Location Postcode OX2 0LW 

Date of registration 2/12/2013 15:04:37

[Colinoxford]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\MainPC>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 6 ms 8 ms 7 ms cpc3-oxfd19-2-0-gw.4-3.cable.virginm.net [86.24.
203.1]
2 8 ms 6 ms 5 ms oxfd-core-2b-ae6-722.network.virginmedia.net [21
3.106.245.201]
3 10 ms 11 ms 12 ms brnt-bb-1c-ae4-0.network.virginmedia.net [213.10
6.244.69]
4 * 10 ms 12 ms brhm-bb-1c-et-410-0.network.virginmedia.net [62.
253.175.210]
5 * * * Request timed out.
6 34 ms 31 ms 32 ms ldngw1.arcor-ip.net [195.66.224.209]
7 29 ms 32 ms 31 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\MainPC>

[DaveCD]

Hi Colinoxford

The traceroute looks fine, and I can see that the device has been resynced today.

Can you let me know if you're still having difficulties, and if so, which light sequence do you see?

Cheers

DaveCD

[Colinoxford]

it is still just showing a solid red light nothing else

do i need to do something else ?

[Retired-Kay]

Hi Colinoxford, 

If this is the only light showing there is no Internet connection being made. 

Can you try a different Ethernet cable and port to see if this helps? 

Thanks, 

Kay

[Colinoxford]

tried that

tried turning off my firewall 

still only a solid red light showing 

I dont understand this, it worked for a couple of days then stopped, i dont remember chaning anything on my router or pc

[Retired-Andy]

Hi Colinoxford,

If you’re only seeing the solid power light then your Sure Signal still hasn’t been able to connect to our servers.

There may have been a firmware update to your router which has affected the connection.

Can you check to make sure the following ports are open/forwarded on your router:-

Port Number

8          TCP      UDP    

50         TCP      UDP    

53         TCP      UDP      

67                     UDP                                                                

68                     UDP    

123                   UDP    

500                   UDP    

1723     TCP      UDP    

4500                 UDP    

33434 - 33445    UDP    

If this doesn’t help, try the unit on a different internet connection, such as that of a family member or neighbour, to see if it works there.

Let me know how you go on.

Cheers,

Andrew