Sure Signal v3 - no network broadcast

[nicmross20]

So, I have a Sure Signal v3, that up until last weekend has been working fine. Nothing changed with my network / setup / other over the weekend - am on fibre broadband and typically getting ~40mbps down and ~15mbps up. Using BT home hub 5, which has assigned an IP address to the SS - smart setup is disabled. I have tried turning off and on again, resetting using reset button all to no avail.

Three phones regularly in household registered, none getting signal. Also tried turning these off and on again!

Found the SS troubleshooting page which appears to identify problem (red light and two white lights all solid) and suggests I contact Live Help... which unfortunately doesn't seem to be working!

Does anyone have any suggestions?

Thanks!

[BandOfBrothers]

Regarding Live Chat. 

A good tip is to browse on the Vodafone online store and choose a highend smartphone which can invoke the chat window. 

[ChazzD]

@nicmross20

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.