Sure Signal v3 not connecting

[Feock-Woody]

Sure Signal has been down since this morning (0800ish 17/12/14).

Serial nbr: 42141612566

Flashing red light; blank light one; solid orange lights 2 & 3.

Speedtest: up 4.0/down 0.73

Ping: 45ms

Ext IP: 80.189.144.0

Tracert:

C:\Users\Stephen>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    35 ms    35 ms    34 ms  lo0.10.central10.pcl-bng02.plus.net [195.166.130.151]
  3    34 ms    34 ms    39 ms  irb.10.PCL-CR02.plus.net [84.93.249.82]
  4    39 ms    35 ms    35 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  5    35 ms    34 ms    35 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    45 ms    39 ms    39 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    37 ms    36 ms    37 ms  85.205.0.93
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I have no Vodafone coverage at all where I live, so am completely reliant on the SS for phone and network coverage.

Rgds, Steve

[Max04]

I have had the same problem since this morning.

I have reset the SS and Vodafone has done the same at their end.  No Joy - still a red flashing light and two orange lights.  Vodafone website suggests phoning 191 on your mobile - not much use if SS not working!

I see elsewhere that Plusnet customers are affected and I am one of them.

[tascheman]

I'm another Plusnet user with this problem

http://community.plus.net/forum/index.php/topic,135002.16.html

[beegee]

another PN user with a V1 SS not working

[tascheman]

I've raised a support question with PlusNet - I suspect they are the people to fix this.

[Feock-Woody]

Thanks for the replies.

I've also added a comment to the PlusNet forum.

[tascheman]

Appears to be fixed now - mine started working about 9:20am today.

[Max04]

Mine also.  Came back on about 10 minutes ago.

[Feock-Woody]

Mine too.

Be interesting who did what to fix this...VF or PlusNet.

[tascheman]

Plusnet have put their hand up to it

http://community.plus.net/forum/index.php/topic,135002.32.html

[quote author=Matthew Wheeler link=topic=135002.msg1182945#msg1182945 date=1418899324]
There was a network change on our end which incorrectly caused certain ports to be blocked.

This change has been rolled back and nobody should have further issues.

Again apologies for the inconvenience.
[/quote]