Sure Signal v3 stopped working

[mohoran]

I have had a sure signal for about 2 years and it has worked ok although it is a bit of a cheek being charges over £100 extra so I can use my phone at home because of poor vodafone signal but thats an aisde. I just noticed today that sure start has stopped working completely, no lights or anything, any advice on this would be grateful 

[Mark]

@pcooper @mohoran

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[mohoran]

Your IP Address is

86.162.92.146

Your IPV6 Address is

::ffff:56a2:5c92

http://www.speedtest.net/result/5232312071.png

http://www.pingtest.net/result/143171739.png

Microsoft Windows [Version 10.0.10586]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     9 ms    10 ms    10 ms  31.55.187.184

  5     9 ms     9 ms     9 ms  core1-hu0-9-0-0.southbank.ukcore.bt.net [195.99.127.164]

  6    10 ms    10 ms    10 ms  62.172.103.23

  7    10 ms     9 ms    10 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]

  8    10 ms     9 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\WINDOWS\system32>

[Retired-Wayne]

@mohoran

If your Sure Signal is showing now lights whatsoever, then this would indicate a fault.

If your device is outside of warranty, you can buy a new one here.

[mohoran]

It's only 2 months out of warantee, so if your telling me I have to buy one every 2 years that points to the units not being fit for purpose and under the "sale of goods act" I would clearly have a case for replacement as one would reasonably expect a device such as this to last longer than 2 years.

[Retired-Wayne]

@mohoran

I wouldn’t expect the Sure Signal to fail again, this isn’t normal behaviour. Unfortunately, electronic device can sometimes fail for no reason at all.

On this occasion, as I mentioned above, due to you being outside of the warranty period. You’ll need to buy a new one.