Sure Signal v3

[John1956]

Help please. I have a Sure Signal v3, it is registered & plugged in and attached as recommended.  The power light (red) is flashing, the next light is solid, the middle light (in service) is not lit, the the last light is solid.

I have satellite broadband connected via a Netgear N300 router  (WNR 2200).

I have tried resetting the SS & unplugging both it and the router.  I have left it overnight, but no change.

I have been with Vodafone for less than a week but am considering going back to EE as their UMA system is so much easier and cheaper.

[grolschuk]

Hi There

From what you describe, I've got a couple of thoughts.

First could be that the Satellite boardband IP address isn't in the whitelist of known ISPs that the suresignals can connect from.

That would be a requst to the team to investigate if you can find out what your public IP address and/or ISP is

Secondly and more likely the netgear isn't quite configured right, due to it being a VPN aware bit of kit, the traffic could be getting held up.

Could you take a look in the web config pages, and have a look around the firewall and/or vpn sections to see if there are any allowances for VPN Passthrough, if there is, you need to allow the IPSEC version

If that is there, save the settings, reboot the router, and reset the suresignal by pressing the reset button for 30 seconds (assuming it's the power plug type device)

[Gemma]

Hi John1956,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Gemma

[John1956]

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3   677 ms   679 ms   679 ms  10.130.162.9
  4   690 ms   676 ms   679 ms  10.130.162.163
  5   699 ms   678 ms   692 ms  88-202-127-115.ip.skylogicnet.com [88.202.127.11
5]
  6   686 ms   719 ms   720 ms  192.168.66.2
  7   707 ms   885 ms   711 ms  10.130.2.62
  8   720 ms   771 ms   714 ms  10.130.1.126
  9   685 ms   727 ms   709 ms  xe-10-2-0-407.fra-006-score-2-re0.interoute.net
[89.202.255.217]
 10   707 ms   718 ms   716 ms  FFMGW4.arcor-ip.net [80.81.193.117]
 11   719 ms   718 ms   717 ms  92.79.213.133
 12   725 ms  1228 ms   721 ms  92.79.213.154
 13   730 ms  1208 ms   720 ms  85.205.116.6
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

PING - 756

Download speed 4.09Mbps

Upload speed 1.04Mbps

IP address 5.61.197.61

Serial no of VSS  40134711361

[John1956]

I have logged in to router but can't find webconfig pages, or the firewall, or VPN Passthrough!

[Retired-Kay]

Hi John1956, 

Each step on the traceroute needs to be less than 200ms, your results show there is a high amount of latency on your line. 

You'll need to speak to your Internet service provider to help further with this. 

Thanks, 

Kay

[John1956]

Seemingly VSS does not work with satelite broadband.

[Ben_H]

Hi John1956,

Thanks for posting. Apologies if we missed the part about your being a satellite broadband user.

This is something that is covered by the FAQ's here under the first topic, 'What do I need for Vodafone Sure Signal?'.

I've reminded other members of the eForum team here to help avoid this happening again. 

Many thanks, Ben