Sure Signal woes...

[NippyN]

Hi,

Having loads of trouble with my wife's Sure Signal box. Problems range from power light only on, to power light on with system light flashing (for days on end!). I have tried:

• Unregistering the unit and re-registering it.
• Re-starting both the Sure Signal unit and my router (Belkin)
• Checked the DHCP and UPnP settings
• Checked that I have a good internet connection!

I like to think that I am fairly IT literate, but this thing is on the verge of beating me (and my wife is on the verge of swapping to O2!!!). 

Happy to provide serial numbers, MAC addresses etc via private message.

HELP!!

Thanks,

Nigel.

[NippyN]

Looking through some of the other posts, I'm wondering if it needs a "forced re-sync" by you technical guys at Vodaphone?

[Phil]

Hi NippyN,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[NippyN]

Not good. The unit worked for a few hours last night, but now just the power light is on (constant), with no other lights showing on the unit. I'll run the tests above later today and post the results. Looks like no phone calls in the house again today. 😞

[NippyN]

Hi Phil, here's the information that you requested:

Your speed test results:

Ping 17ms, download 4.04 Mbps, upload 0.92 Mbps

Your ping test results:
Packet loss 0%, ping 15ms, jitter 2ms, Grade A - excellent.

Your external IP address:

46.208.86.130

The results of a traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    21 ms    13 ms    23 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    12 ms    12 ms    12 ms  link7-central10.ptn-gw01.plus.net [84.93.248.172]
  4    12 ms    12 ms    11 ms  xe-1-2-0.ptw-cr01.plus.net [212.159.1.28]
  5    40 ms    16 ms    13 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  6    13 ms    13 ms    13 ms  85.205.116.10
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Sure Signal serial number:

40113312876

Look forward to hearing from you. Thanks.

[NippyN]

Well, the signal ready light has come on again about 5-10 mins after I posted the information above. If this is due to speedy Vodaphone Technical intervention, many thanks! If it's not (due to speedy Vodaphone Technical intervention), guess I'm just lucky!

I'll continue to monitor the units performance and post again here if any problems.

Thanks.

[Retired-Andy]

Hi NippyN,

Thanks for providing the information and also advising your Sure Signal is now working for you.

I’ve checked our systems and can see that your Sure Signal connected to our servers last night, so everything appears to be fine.

If you do need any further assistance, you know where we are.

Thanks

Andrew

[NippyN]

Thanks Andrew. It connected last night, dropped off over-night, then sprang to life again this morning just after I posted the information above. Will come back to you again if any probs. Thanks for your assistance on all this - much appreciated!

[NippyN]

Oh dear, all was looking good and it lasted approx three hours, then it started flashing all its lights (like it was re-starting the configuration process). Now it is just sat there with the power light on constant, but no other lights. It just seems that the unit itself is immensely tempremental?

What do we try next? Thanks.

[NippyN]

Any thoughts on this at all Andrew? The unit is still in the same state - power light on / no other lights showing.