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Solution

Sure Signal won't connect again after a power outage

rodos1950
2: Seeker
2: Seeker

On Friday 17th Feb 2012 my Sure Signal unit was without power for a couple of hours during the late afternoon.  Since the power came back on the Sure Signal unit has not re-established a connection to Vodafone.

 

The unit starts going through the initialization process but never completes it.
I have have carried out the following:-
Checked the ethernet cable connections
Changed the ethernet cable between the BT Hub and the Sure Signal Unit
Rebooted the BT Hub
Checked the BT Hub to ensure that the Sure Signal Unit has obtained an IP address
When the unit is powered on the following sequence occurs:-
1) Power indicator lights up and stays on for about a minute
2) Then the other indicators blink once each in turn
3) Then the second indicator blinks for about a minute
4) Then the 4th indicator blinks for about 30 seconds then goes off
5) Then the cycle begins again with the power indicator lighting up...
My BT telephone and broadband connections are working perfectly.
The ID number of the Sure Signal Unit is 253264385
The Serial number if the Sure Signal Unit is 21230698264
Please advise what I need to do to get the Sure Signal Unit to establish a connection to Vodafone
Please check the connection at your end and reset it if necessary.
1 ACCEPTED SOLUTION

Hi rodos1950,

 

Thank you for getting back to me.

 

Looking at the results of this it does sound like the power cut has caused an issue within the Sure Signal which is causing it to not be able to complete the setup correctly.

 

So we can look at this for you I have sent you a quick PM with details on how to get in touch with our team directly.

 

Please follow these instructions and one of the team will be able to pick this up for you.

 

You can find your PM inbox here.

 

James

View solution in original position

12 REPLIES 12

Mark
Community Manager
Community Manager

@poklekowski

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

 

Hi

 

My sure signal will not connect after the electricity was turned off for a couple of hours. I have tried everything and even left it all night to connect and it just doesnt. Our interenet speeds are good and I have never had a problem in the past so I have no idea what else todo.

 

Thank you

Rahim
Moderator (Retired)
Moderator (Retired)

@ebushrod Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

If the Sure Signal has lost power suddenly it may need to be factory reset. You'll need to get in touch with our team via Live Chat to do this.