21-02-2012 03:55 AM
On Friday 17th Feb 2012 my Sure Signal unit was without power for a couple of hours during the late afternoon. Since the power came back on the Sure Signal unit has not re-established a connection to Vodafone.
Solved! See solution
22-02-2012 08:12 AM
I have tried that as well Felix but the problem still persists, the inducator lights keep going through the same sequence and the unit never completes its initialisation.
24-02-2012 02:58 PM
I have now been through resetting my BT Router, doing a factory reset on the Sure Signal Unit, changed ethernet cable but the problem still persists. The sequence of indicator lights flashing is still the same.
What do I have to do to get support from Vodafone??
24-02-2012 04:59 PM
I can see that your Sure Signal connected to our server last night so I have re-synced this from our end today, please can you give this one hour and perform another reset on the Sure Signal if the issue continues.
However, it may also be worth deregistering the Sure Signal, leaving for 24 hours and the registering it again.
24-02-2012 05:08 PM
Many thanks for your assistance James. I have just done a factory reset on the VSS so we will see what happens in the next hour or two. If it doesn't reconnect I will try your 2nd suggestion.
26-02-2012 11:02 AM
I then de-registered the VSS and disconnected it completely for over 24 hours the re-registered it and left it all night to establish a connection. Sadly it is still not connected. This morning I did another factory reset but it is again flashing the indicator lights as I described in my original post but not connecting.
Do you have any further advice or should we do a reset from both ends? After you have done a reset at your end I will reset from my end.
29-02-2012 08:15 AM
Thank you for getting back to me.
Looking at the results of this it does sound like the power cut has caused an issue within the Sure Signal which is causing it to not be able to complete the setup correctly.
So we can look at this for you I have sent you a quick PM with details on how to get in touch with our team directly.
Please follow these instructions and one of the team will be able to pick this up for you.
You can find your PM inbox here.
12-03-2012 07:45 PM