Sure Signal won't connect

[elvisgirl]

Hi, I have recently purchased a sure signal v3. It has been plugged in for 48 hours and still not connected, The red light is solid and the internet light is flashing. I was chatting to someone on live chat who then phoned me, passed me over to technical support who then hung up after being on hold for 30 minutes. I am not impressed with this at all vodafone. 

[elvisgirl]

Can anyone help?

[elvisgirl]

What a surprise. No answers. 15 years I've been with vodafone, shocking customer service

[Jenny]

Hi @elvisgirl

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny