Sure Signal

[iprint365]

Will the new Sure Signal work with 2 x iPhone 4 ( not the S ) and a soon to be delivered iPhone 5......all of which are on the Vodafone network

[Retired-Laura]

Hi @JOT 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[JOT]

The speed result was downloaded 37.44 uploaded 9.36

The ping test failed but still produced an overal B result

External IP address is 86.176.138.230

But I can't work out how to copy the results of the trace route if you know an easy way to sort this please let me know otherwise I will type it out.

The serial number of my sure signal is 40133865218.

Regards

Janet

[JOT]

Tracing Route to cluster4.vap.vodafone.co.uk

Over a maximum of 30 hops

1              <1ms     <1ms     <1ms     BTBusinessHub.home [192.168.1.254]

2              7ms        7ms        7ms        217.32.143.128

3              88ms     7ms        7ms        217.32.143.158

4              8ms        8ms        7ms        213.120.181.10

5              7ms        7ms        7ms        217.41.169.57

6              8ms        7ms        7ms        217.41.169.107

7              7ms        7ms        7ms        acc1-xe-0-0-2.sf.21cn-ipp.bt.net               [109.159.251.77]

8              16ms     15ms     15ms     core1-te-0-0-0-14.ilford.ukcore.bt.net   [109.159.251.161]

9              17ms     15ms     15ms     peer1-xe3-0-0.telehouse-u.ukcore.bt.net [109.159.254.215]

10           16ms     15ms     16ms     1ndgw2.avop-ip.net [195.66.224.124]

11           18ms     18ms     17ms     85.205.0.86

12 to 30 Request timed out

[Retired-Laura]

Hi @JOT

Looking at the results you’ve posted everything looks ok.

Please can you ensure that the IPSEC setting has been selected on your router, if you’re unsure on how to do this, please contact your internet service provider.

Also ensure that the correct ports are open on the router:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

Cheers,

Laura

[JOT]

Thanks Laura

I did all of that this morning and still it doesn't work, is it possible my sure signal is just broken.

Before we switched to this new style and BT Infinity it was absolutely brilliant and now we may as well not have the mobiles as we simply can't use them.

It's causing a lot of stress.

Is there anything else I can try?

Regards

Janet

[JOT]

I think Laura I have exhausted every option, changed the wire, spoken with BT, set up port forwarding, completed the tests and still my sure signal does not work and yet we had one for at least two years that worked brilliant - it's why we all buy vodafone contracts for work and home ... please please can someone ring me to talk about options.

Thank you

[Retired-Sarah]

Hi  @JOT 

I’ve sent you a private message here, with how to send us your details.

Thanks,

Sarah

[JOT]

Thank you but I got thru to Technical, spent  a long time on the phone and I was told that Sure Signal will not work with Infinity.

The end nothing more you can do for me.

So I rang BT and they are sure that if it worked before if they put ordinary Broadband on my phone line it will work again with the sure signal - I was delighted that they cared about our business and how much we were struggling and how long it has gone on for.

If you want to call me you can phone me on 01302 844 655 and ask for Janet but when you are told by Technical "there is nothing more we can do for you - you shouldn't have bought infinity" - I thought "gee thanks".

Turns out that the sure signal is not yet geared up to work with fibre and you guys need to catch up, because I definately wil be looking to move my 36 phones from Vodafone as soon as my contract has ended if you have not caught up with the latest technology.

Kind Regards

Janet