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Solution

Sure Signal

bibinel1974
2: Seeker
2: Seeker

‎13-05-2016 10:05 AM

Hi

I have a sure signal v3 and for about 3 weeks  the only light on is the read one (power I believe). I have run all the tests mentioned in a previous post - see below. I have also spent 2 hours on the phone with your support team: unplugged, changed the ethernet cable, rebooted both my router and the signal box, tried it in a different location with a different router. no success. I would be really dispappointed if the sure signal doesn't work after 2 years especially as it's not free.

 

So any help would be appreciated.

 

 

thanks.

 

speed test:
http://www.speedtest.net/my-result/5321765026
ping 21ms
download 51.03 mbps
upload 2.99 mbps

 

ping:
packet loss 0%
ping 11 ms
Jitter 2 ms
grade A

 

IP
Your IP Address is  213.106.132.23
Your IPV6 Address is  ::ffff:d56a:8417
 
trace route:
C:\Users\Sabine>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     6 ms    17 ms    10 ms  cpc4-orpi3-2-0-gw.2-3.cable.virginm.net [213.106
.132.1]
  2    10 ms     7 ms     8 ms  bmly-core-2b-xe-805-0.network.virginmedia.net [8
0.1.227.173]
  3     *        *        *     Request timed out.
  4    20 ms    11 ms    11 ms  brnt-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.102]
  5    24 ms    18 ms    20 ms  ae10-xcr1.lnd.cw.net [195.2.9.149]
  6    20 ms    20 ms    19 ms  ae15-xcr1.lns.cw.net [195.2.30.114]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Sabine>

 

serial number: 40134609631

0 Thanks
5 REPLIES 5

bibinel1974
2: Seeker
2: Seeker

‎13-05-2016 10:31 AM - edited ‎13-05-2016 10:32 AM

and I have chnaged DHCP settings and checked MTU to 1500

0 Thanks

grolschuk
Community Champion (Retired)
Community Champion (Retired)
In response to bibinel1974

‎13-05-2016 10:37 AM

So it used to work, and has since stopped?

 

Has anything changed in your internet connection at home between the SS working and it not? New Provider? New Router?

 

On the VM hub, somewhere in the Advanced Firewall settings, should be an option for VPN Passthrough (or something VPN related) try turning that feature on.

bibinel1974
2: Seeker
2: Seeker
In response to grolschuk

‎13-05-2016 10:48 AM

It has worked fine until 3 weeks ago, same router same provider.

 

I'll check the firewall settings

0 Thanks

grolschuk
Community Champion (Retired)
Community Champion (Retired)
In response to bibinel1974

‎13-05-2016 03:05 PM

Imagages didn't show for me.

 

But it is the PPTP and IPSEC passthrough options that need to be enabled.

0 Thanks