Sure signal 1

[shonkey]

I'm having trouble with my sure signal not connecting properly. i've enabled port forwarding but all i get is the following slow flashing light sequence 

1, 2, 4

2

1, 4

[shonkey]

Speed test: http://www.speedtest.net/my-result/3908779059

IP address: 87.114.1.102

Ping test: http://www.pingtest.net/result/110595225.png

Serial Number: 21222711000

Trace route

C:\Users\aoliver>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 6 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 157 ms 34 ms 250 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184
]
3 122 ms 35 ms 259 ms link-b-central10.pcl-gw02.plus.net [212.159.2.17
0]
4 122 ms 32 ms 32 ms xe-10-2-0.pcl-cr02.plus.net [212.159.0.202]
5 156 ms 57 ms 33 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 33 ms 33 ms 32 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 37 ms 36 ms 37 ms lndgw2.arcor-ip.net [195.66.224.124]
8 37 ms 33 ms 35 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\aoliver>

[Gemma]

Hi @shonkey

Since the Sure Signal was registered on 11 November, it hasn’t made any contact with the network.

Please test a different Ethernet cable.

Thanks,

Gemma

[shonkey]

There's a new ethernet cable in and still it is not working

[Retired-Simon]

Hi @shonkey

Can you confirm what your light sequence shows now, and exactly which ones are flashing and which are stable?

Thanks,

Simon

[shonkey]

Hi, No lights are constantly on. Lights flash slowly on the following sequence which is repeated

1, 2, 3

then

2,

then 

1, 3

1 = power sign

2 = internet sing

3 = phone sign

4 = tick sign

[Jenny]

Hi @shonkey

It sounds like the service is trying to update with the latest software, but it’s not completing.

I recommend you check the following:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Thanks,

Jenny

[shonkey]

I have configured all of the ports that need forwarding, set the port clamping and placed the device into the dmz area of the router.

Both the router and the sure signal have been rebooted and as yet it still is not working. Are you able to see that the device is connected?

Does it need a firmware update?

[Retired-Kay]

Hi @shonkey,

I can see you have a BT Home Hub, which version do you have? We're aware of compatibility issues with the version 3. 

Please try the Sure Signal at an alternative location (friend/family members), so we can determine where the issue lies. 

Thanks, 

Kay

[shonkey]

Hi Kay,

I do have a homehub v3. Is there a fix for this at all or do i need to purchase a new router?

Thanks