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Sure signal 2 bt hub 5 not working after postcode conformation

delldell47
2: Seeker
2: Seeker

About 10 days after upgrading my hub to a bt home hub 5 I got a text message from vodafone asking me to verify my postcode connected to my sure signal I did this and now my sure signal will not connect to my hub only thr red power light comes on the front of the ss box. Before I was asked to confirm the postcode everything worked spot on.

2 REPLIES 2

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi delldell47,

 

How are things today?

 

If you do a reset as shown below, are things working again?

 

If not, please let me know your serial number.

 

Reset your Sure Signal:

 

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

 

 

James

Thanks for the reply. I had to reset the hub also but all seems to be working fine now. 

 

Thanks again