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Solution

Sure signal 2

Crossie10
4: Newbie

Hi, I am having probs with sure signal not connecting, solid red power light and slow flashing connection light I have read other posts and carried out test, these are the reults, hope you can help.

 

Thanks

 

C:\Users\Paul>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms    11 ms     5 ms  192.168.0.1   2    27 ms    27 ms    27 ms  89-168-128-1.dynamic.dsl.as9105.com [89.168.128. 1]   3    27 ms    29 ms    27 ms  85-210-253-49.dynamic.dsl.as9105.com [85.210.253 .49]   4   107 ms    32 ms    28 ms  85.210.255.97   5    42 ms    36 ms    35 ms  host-78-144-8-145.as13285.net [78.144.8.145]   6   118 ms    46 ms    46 ms  host-78-144-8-121.as13285.net [78.144.8.121]   7    47 ms    46 ms    47 ms  host-78-144-9-77.as13285.net [78.144.9.77]   8    47 ms    46 ms    46 ms  host-78-144-0-162.as13285.net [78.144.0.162]   9    51 ms    51 ms    50 ms  195.66.224.124  10   170 ms    49 ms    50 ms  85.205.116.2  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Users\Paul>

1 ACCEPTED SOLUTION

Hi Paul,

 

Thanks for the information. To make sure your Sure Signal is as up to date as possible, I’ve just performed a resync for you. To make sure it completes, can you do a factory reset for me:-

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

If this isn’t successful for you, the next thing would be to try your Sure Signal on a different internet connection. If it works there, then it would indicate there’s something in your current set up that’s preventing it from maintaining a stable connection to our servers.

 

Let me know how you go on.

 

Thanks

 

Andrew

View solution in original position

11 REPLIES 11

Moody31
3: Seeker
3: Seeker

I have a steady red power light and a flashing system light on my Sure Signal 2 device. This problem started about 5 days ago when I was cut off in mid call.  I have carried out the reset procedure to no avail.  I rang the Vodafone Helpline 4 days ago and was told that this is a known problem with BT and it is being "worked on".  The first time I rang I was given a 24 hour deadline for the problem to be solved.  48 hours later they were unable to give me any timescale for resolution.  Without Sure Signal I have no vodafone signal in my house.

 

I have checked this forum and there do not seem to have been any recent reports of similar problems.

 

Previous to this I have been using my Sure Signal with BT Broadband since the end of 2013.  I switched to BT Infinity in July.

 

Is this a new problem affecting all BT customers with Sure Signal 2 or a recurrence of an old problem which has not been fixed?

 

 

Hi Moody31,

 

Thank you for posting.

 

For more information on this Vodafone Sure Signal issue, take a look here.

 

Cheers,

 

Laura