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31-07-2013 11:16 PM
01-08-2013 12:11 PM
Hi,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
LeeH
01-08-2013 06:29 PM - edited 01-08-2013 06:30 PM
Ping 5MS
Download 22.57mbps
Upoad 3.40mbps
Packet loss 0
Ping 8ms
Jitter 1ms
80.229.236.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
3 7 ms 6 ms 7 ms link-a-central10.ptw-gw01.plus.net [212.159.2.15
6]
4 7 ms 9 ms 6 ms xe-10-0-0.ptw-cr01.plus.net [212.159.1.40]
5 20 ms 10 ms 7 ms ldngw1.arcor-ip.net [195.66.224.209]
6 9 ms 8 ms 8 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
(Timed out to the maximum 30)
Sure Signal serial number:40131561942
01-08-2013 07:40 PM
Hi 610,
The Sure Signal needs to be in a well ventilated location to ensure it doesn’t overheat. Given recent temperatures, that would be especially important. Can you make sure that it's in an open space and not, for example, tucked away on a shelf.
The figures you've posted all look fine, so just to cover all bases I've resynched the Sure Signal.
Can you do a factory reset of the box so that this picks up?
For Sure Signal version 3:
Dave
03-08-2013 04:02 AM
04-08-2013 12:37 PM
Hi 610
Thanks for your reply.
In this case we’ll need to arrange a repair on it for you.
You can arrange this instore or we it can be done by post. If you’d like us to send a repair bag, we’ll need some extra info from you which you can send to us here.
Thanks
Simon